HOW AI TRANSFORMS CUSTOMER EXPERIENCE
Smarter CX starts here. The SAP Business AI Advantage
Built-In Intelligence That Understands Your Business SAP Business AI is embedded across the CX suite and trained on your enterprise data and processes , so it delivers insights that are relevant, fast, and actionable. Enterprise-Ready, Industry-Smart Business AI SAP AI is secure, scalable, and built for industry-specific needs. Integrates smoothly with SAP ERP and BTP for end-to-end intelligence.
Forget generic AI, get business-aware AI that speaks your language.
Trust it to scale with your business and deliver value fast.
Joule: Your AI Copilot Across CX Joule is SAP’s generative AI assistant that helps users' complete tasks faster with natural language prompts, smart suggestions, and predictive insights.
Drive efficiency across sales, marketing, and service teams.
AI Agents That Drive Real Results Prebuilt and customizable AI agents automate tasks like lead scoring, case resolution, and campaign orchestration, while learning and improving over time.
Out-of-the-Box agents don’t just automate, they optimize.
Real-Time Personalization with Unified Data SAP’s Customer Data Platform and Business Data Fabric connect data across systems, enabling real-time personalization and predictive engagement.
Get the complete customer view, & the act on it instantly.
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