HOW AI TRANSFORMS CUSTOMER EXPERIENCE
65+ AI Agents embedded in CX applications
AI Solution Demos
Sales Cloud SAP Sales Cloud uses embedded AI to help sellers prioritize leads, accelerate deal cycles, and gain real-time insights into pipeline health. It also provides automated summaries and activity suggestions. • Predictive win probability • Pipeline health and forecast accuracy predictions • Next-best activity recommendations Service Cloud SAP Service Cloud embeds AI to automatically classify cases, suggest next actions, and generate response drafts - empowering agents to resolve issues faster and improve service quality. • AI-Powered case categorization and routing • Generative case summaries and email drafts • Next-best action recommendations for Agents Commerce Cloud SAP Commerce Cloud leverages embedded AI for personalized shopping experiences. It recommends products, ranks categories dynamically, and optimizes on- site search to convert more customer. • Product recommendations based on behavior and history • Predictive merchandising (Dynamic Product and Category Ranking) • AI-optimized search Marketing Cloud SAP Marketing Cloud embeds AI to improve lead scoring, campaign targeting, and customer insights - helping marketers personalize outreach and predict campaign success. • Predictive lead and conversion scoring • Campaign performance prediction and optimization • Customer profile enrichment and behavioral insights
EXPLORE OPTIONS 65+ AI Agents and Features for CX
TAKE A TOUR Sales Order Auto Complete with AI
SEE HOW AI Case Categorization
SEE HOW Customer Product Recommendation
WATCH IN ACTION Build Customer Segments with AI
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