M ember C laims A dvocate
Employee Benefit Assistants You Can Count on
Neel, Robinson & Stafford provides you and your family members a complimentary member claims service to help with claims, billing, missing ID cards and more. give member claims advocate a call if : • You received a provider bill or EOB and feel the claim was processed incorrectly • You are at the doctor or pharmacy and having trouble with your coverage • You need to confirm if a provider is In-Network • You are missing your ID card
Y ou can reach the M ember C laims A dvocate team by phone or email
Monday through Friday, 8:30 AM EST - 5:00 PM EST
Resa Carter - rcarter@yatesins.com Seth Knight - sknight@yatesins.com (706) 323-1600
9 NEEL, ROBINSON & STAFFORD 2024 BENEFITS GUIDE
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