Member Services Quick Reference Card MemberServices for MemberSupport RxBenefits' experienced, high-performing call center team delivers a superior level of service.
Key Details on Common Issues Pharmacy Benefits & Coverage Inquiries As plan members, you and your dependents can call for questions related to:
Coverage Questions
Availability
Clinical Programs
Member Services assists you with questions or concerns regarding your pharmacy benefits such as :
Copay
Deductible Issues
Benefit Details
Claims Status
Paper Claims
Pharmacy Network
S ubmit prescription receipts along with your specific PBM's claim form t obe processed for direct reimbursement. Claims should be mailed to the address listed on your ID card or fax them to RxBenefits at 205.449.5225.
Coverage Determination/Inquiries
Mail and Specialty Scripts
Pharmacy Information
800.334.8134 or CustomerCare @rxbenefits.com 7:00 AM to 8:00 PM CT Monday – Friday
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