Terms & Conditions
OUR OBJECTIVE Our focus at AZX is quality, service and partnership. Our number one goal is to provide 5 star service and to ensure our customers are always satisfied. We are committed to making everything easy for our customers and ensuring an open communication channel with our customers. We value the importance of every order, while promising to be fair, reliable and honest while never putting our customers’ integrity at risk.
with the remaining 50% due upon delivery, or terms established at time of order.
ORDERS Once a purchase order is received we will send an order acknowledgement within 24 hours and it is the distributor’s responsibility to verify the accuracy of the information prior to sign off. If you do not receive an order acknowledgement within 24 hours, please call customer service to check the status on your order. The minimum order value is $160 (R), for any order less than minimum please contact your dedicated account executive for approval. OVERRUNS AND UNDERRUNS Due to the nature of manufacturing with high speed imprint machinery coupled with damages that are removed during quality control, overruns/ underruns are a common occurrence in this industry. Most items have a 10% over/under policy. When an exact quantity is necessary for your event, it should be specified to your sales rep and should appear on your final acknowledgement. There is an additional charge when requesting exact quantity. PRODUCTION TIME Orders approved after 12pm EST begin production on the next business day. Please note our Lightning Next Day Rush Service does not include a virtual proof with this production time. If a virtual proof is required, please add 1 business day. If you require any changes to an order after art approval, please contact your dedicated Account Executive or Regional Sales Manager. AZX will attempt to facilitate any changes requested, but please note this may delay the original ship date. Any changes requested while in production may be subject to charges for costs incurred in production to date. CANCELLATION POLICY Orders cancelled will be subject to a 10% cancellation fee, in addition to any fees incurred by AZX. Orders already into production cannot be cancelled without the explicit written agreement of AZX. SHIPPING AND HANDLING AZX will ship all products from the closest manufacturing facility; New York, San Diego, Toronto. All shipments will be defaulted to FedEx unless otherwise specified on the purchase order with a corresponding account. High quantity orders will be quoted via a trucking company and the distributor will contacted to decide best ship method. There is a $10.00 (P) surcharge per address for any order shipping to more than two locations. AZX will make every effort to contact the distributor if delivery instructions are not clear. In the event that the distributor is unreachable, AZX reserves the right to ship goods to meet the specified delivery date. In this case, distributors will be soley responsible for freight charges incurred. AZX cannot be held accountable for any shipping errors, damages, or delays occurring once the goods have left our warehouse. REPEAT ORDERS Previous purchase order numbers or old AZX order numbers must be referenced when submitting repeat orders. Repeat orders will be produced without re-approval unless explicitly requested in writing. Repeat orders are not subject to another setup as long as there are no artwork changes within 1 year of placing the previous order. Repeat orders will be subject to a second setup if there are any artwork changes or if it is re-ordered after 1 year. Please note we will keep artwork on file for a maximum of 2 years. AZX reserves the right to modify products, change materials and inks without notice. Please double check with customer service to ensure products have not changed prior to placing repeat orders. RETURNS Our customer care department will handle all return requests on a case by case basis. All returns must reference a return authorization number which will be assigned by the customer care team. PLEASE VISIT OUR WEBSITE FOR OUR UPDATED TERMS & CONDITIONS.
PRICES Prices are subject to change without notice.
ARTWORK We encourage all artwork to be submitted in a vector format with all fonts converted to outlines. All colors must be specified and converted to a Solid Coated Pantone Color if color matching is required. Please note if artwork is not submitted in vector format or a coated Pantone color, AZX cannot guarantee our highest printing quality or color matching. Color matching is not guaranteed with CMYK Digital Printing and gradients. If unable to submit artwork in a usable format, art charges of $50.00/hour (W) will be applied to digitalize artwork (minimum 30 minutes). .eps – Encapsulated Post Script .pdf – Portable Document Format Email artwork to info@aztex.com or to your dedicated Account Executive. Please contact AZX if having trouble submitting art files over 5MB. VIRTUAL PROOFS Virtual proofs are available free of charge and will be provided prior to production on orders unless otherwise stated on a purchase order. If revisions are required, a maximum of two revisions are available free of charge, any revisions requested subsequently are subject to a charge of $50 (V). Written approvals are required prior to production and must be confirmed within 24hrs or delays will result. Production time begins when the final proof is approved, approval received after 12pm EST begin production on the next business day. The AZX art department will make every effort to reproduce virtuals as precisely as requested, however it is the distributor’s responsibility to double check accuracy prior to sign off. Preferred File Formats .ai – Adobe Illustrator SAMPLES Random samples are free with a provided shipping account. Please clearly indicate the method of shipment, if not specified we will default to ground. If sample request is received after 12pm EST the sample will not ship until the next business day. Spec samples are subject to a set-up charge and will be waived when full order is submitted (with no art changes). Please provide a shipping account to cover freight charges. Pre-production samples are available free of charge as long as a shipping account is provided for freight. If a shipping account isn’t provided there will be a $35.00 (V) cost added to the order. All pre-production samples will be shipped standard overnight, unless clearly specified on the purchase order. Pre-production samples must be requested on purchase order and are strongly recommended for every order. If the option for a pre-production sample is refused, the liability of print quality, color, and material falls on the customer. Please note pre-production samples add to the published production times and full production will not proceed without written approval. Credit and Payment Prepayment is required on the first order placed with AZX and must be received prior to the order being shipped. Accepted payment methods are credit card (Visa, MasterCard or American Express), wire Transfer, e-transfers and company or personal checks. If prepaying with credit card there will be a 3% processing fee applied to your order. Credit terms can be established after first order is completed by filling out a credit application. Once received, we will contact you within 24 hours and notify you of your approved credit limit. We extend 30 day net credit up to your approved limit. For orders being placed over approved credit limit a 50% deposit is required
Prices are subject to change due to tariff adjustments. Please contact us for the latest pricing.
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