3 Questions to Increase Your Team’s Effectiveness Do Your Employees Pass the GWC Test?
In last month’s newsletter, we explained why performance conversations are more valuable than performance reviews. One question we encouraged you to ask was this: “Does the team member still understand, enjoy, and have the capacity to perform their role?” You didn’t know it, but that question was actually an overview of the GWC Test — a questionnaire that can increase the communication, effectiveness, and performance of your team. GWC is an acronym Spotlight Branding borrowed from The EOS Model to use in our quarterly conversations. A team member who passes the GWC test Gets their role, Wants their role, and has the Capacity to perform their role.
• Do they want it? Is the team member still happy in their role? Do they want to continue doing it? Maybe they’re beginning to burn out, or perhaps they’re excelling as a receptionist but would love to be a paralegal. This is a vital discussion to have. Simply asking, “Are you happy and satisfied?” is a great way to kick off the conversion. • Do they have the capacity to do it? Does the team member have the skills, tools, and time necessary to do their job effectively? You’ll never know if they’re lost or underskilled if you don’t ask! Ideally, you’ll get “yes” to all three questions and your team member will pass the GWC Test. But keep in mind that “failing” a GWC Test isn’t really a failure — it’s an opportunity . What matters is that you’ve found the points of friction. If a team member doesn’t get their role, you can clarify it. If they don’t want their role, you can make a change. And if they don’t have the capacity to do their role, you can offer them tools OR find a different way to utilize their skills. Ultimately, using the GWC Test will help you create a more communicative, effective, and high-performing team.
To “test” your employee, bring these three topics up in your performance conversation.
• Do they get it? Is the employee clear on what their role entails and how it fits within the firm’s ecosystem? Ask them to share their thoughts, and then share yours as the manager. Ideally, the two of you should be on the same page.
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CloudApp A MORE EFFICIENT WAY TO COMMUNICATE Imagine this scenario: You need to explain something to an associate or a paralegal, so you write up a long, tedious email. In
If you’re looking for more great resources to drive your business forward, take a look at this episode from our newest podcast, Center Stage .
020 – Being a Productive Solo With Attorney Neil Tyra
the end, your written explanation didn’t make sense and you’ve wasted time writing an explanation that would have been so much easier to describe visually. That’s what CloudApp can do for you! This app enables you to record your voice and what you see on your screen so you can provide verbal and visual feedback on what you’re trying to explain. This saves you the time of writing up an email and replaces it with a link you can send to others. CloudApp also allows you to take screenshots and create GIFs of what you see on your screen, but the most valuable feature by far is the ability to record. Head over to get CloudApp.com to learn more!
Attorney Neil Tyra joins us to discuss how you can be a more productive solo when it comes to the computer you use, the apps you employ, and the workflows you create. As an attorney who spent time working in the tech industry, Neil knows all the tricks to become as productive as possible. Additionally, check out Neil’s podcast, The Law Entrepreneur . He has over 275 episodes all about the business of running a law firm. If you want more referrals, better clients, and higher ROI on all your marketing, call us today at 800-406-7229 to schedule a consultation!
Listen to this episode and find even more at SpotlightBranding.com/centerstage and subscribe on Apple Podcasts, Pandora, Spotify, or over a dozen other platforms!
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