16 | TECHNICAL
Meet the module makers
Sophie Chapman-Ledward ChMCIPPdip Content Developer
Diana Bruce MCIPPdip Learning and Development Manager
Which skills or experiences from your previous positions have proven most valuable in your current role? Before joining the team, I worked as the Head of Payroll and Pensions for a university and as a Payroll Manager where my focus was on both strategic and operational payroll and pension management. During that time, I led projects such as implementing new payroll systems, introducing processes to accommodate legislative changes and transitioning payroll
The L and D team is passionate about providing our learners with the tools they need to take back to the workplace and progress, whether they’re attending a short training course or signing up to a qualification. For us, creating and maintaining our portfolio of products isn’t just about ticking boxes, it’s about producing educational content that’s accurate and engaging. Every day, we work hard behind the scenes to develop content and resources which make complex payroll topics accessible, and importantly, relevant, to the fast- changing payroll environment our learners work in. In this article, we introduce you to the people that make it happen. Each member brings unique expertise, creativity and dedication to the department. Read on to discover what inspires us, the skills that drive our work and how we celebrate the wins that keep us motivated. What skills do you bring to enable you to lead the team effectively? I bring a blend of leadership, instructional design expertise and industry knowledge. My experience in educational product development and digital learning allows me to guide the team to create engaging, relevant content, while my payroll knowledge ensures the accuracy and practical application. These skills help me to develop the team in key areas, but equally, I continue to develop every day from working closely with a team of experts. I possess strong communication skills which allow me to motivate and lead, while a data-driven approach helps us to maintain high standards and look for ways to continuously improve. I maintain an adaptable and proactive mindset that ensures we stay ahead in a fast-paced environment.
operations to an online platform.
These experiences equipped me with a strong legislative payroll knowledge, which I now draw on when researching and developing content for our training and qualification materials. Likewise, my hands-on operational expertise helps ensure our content remains practical and relevant to industry standards. Prior to becoming a Content Developer, I also served as a CIPP Tutor (a role I continue to hold) and I also act as an End- Point Assessor for payroll apprenticeships. This background gives me a comprehensive understanding of the learner journey and what makes educational content effective and accessible. How does your team celebrate wins? Working remotely doesn’t stop us from celebrating! Our projects can be complex, so when we hit big milestones, like updating a qualification for the new tax year or finishing a new training course, we make it fun. In our weekly team meetings, we pop party poppers and share all the wins (and challenges), big and small. It’s a great way to stay connected, appreciate each other’s efforts and keep the positive energy flowing.
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