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Caroline Henderson ACIPP Project Specialist
What do you enjoy most about your role? I play a key role in coordinating projects and providing administrative support to keep the L and D department running smoothly. I ensure all project timelines are carefully monitored and adhered to, so deliverables stay on track. This involves proactively identifying potential delays, coordinating with stakeholders to resolve issues and keeping everyone aligned on priorities. By combining structured planning with clear communication, I help create a smooth workflow which supports successful outcomes. What I enjoy most is the opportunity to collaborate across different departments, finding ways to overcome challenges and bring products successfully over the line. That shared sense of achievement when a project comes together is incredibly rewarding, and as a business, we’ve become much better at celebrating those successes. I value the chance to work with the team to make project delivery more effective. Often, improvements introduced during one project ripple outward, enhancing processes for other products and ultimately raising the quality of what we deliver to our learners and customers. I also relish the learning that comes with this responsibility. Immersing myself in a new discipline has been both challenging and energising, whether it’s mastering project terminology and acronyms or discovering new ways to use tools like Excel. What are the key skills required for your role? Organisation is fundamental. I need to have a clear view of what’s required, anticipate potential obstacles and have contingency plans ready (often several options), so that progress isn’t derailed. Equally critical is communication. It’s essential everyone understands our shared objectives and has open channels to raise ideas or concerns. To support this, I’ve worked with the project team to develop a suite of project documents which make timelines and information fully transparent, complemented by regular check-ins to keep alignment strong. The ability to multitask is also vital. Projects rarely move at the same pace; I need to ensure each one advances incrementally while monitoring risks and involving the right people at the right time.
Debbie Penfold MCIPP Content Developer
What’s the most unexpected skill you’ve had to use in your role? I’m an avid A Capella singer, but I bet you never knew that some of the techniques used in singing could also feature in the life of a Content Developer! I recently had the privilege of taking part in the filming of some video content for our Payroll Quick Learn courses. These training modules are researched and written by the L and D team and are competently interwoven with visuals and scripted video clips. Good posture, fundamental for singing, helped me maintain an open and confident presence on camera, improved my breath control (especially helpful as I was very nervous) and enhanced my vocal projection during the recording.Clear diction ensured my words were pronounced accurately making the content more accessible and engaging. Have you ever tried saying ‘statutory neonatal care leave and pay’ umpteen times in short succession?
What’s the proudest ‘nailed it’ moment you’ve experienced in your role?
What a buzz I got recently when I scored a 100% FAIL in a practice assessment for our Payroll Specialist Certificate qualification – it’s not as easy as you might think it is. ‘Why?’, I hear you ask. Part of my role as a Content Developer involves checking and testing our qualification assessments before they’re made available to our learners. Achieving both a 100% fail and a 100% pass rate during the testing phase is a method we use to rigorously scrutinise the questions we’re asking our learners. We need to make sure the decoy questions are plausible, and if a learner doesn’t get a question right during their practice assessments, they’re clearly signposted back to the relevant section of the content to check their understanding and revise accordingly for their final assessments.
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