Enrollment and Communication 26. Describe your Enrollment and Communication approach.
• Yates understands the importance of being proactive and timely in regards to open enrollment, new hire enrollment, and having well established methods of communication. Our team works closely with our clients to accommodate their preferences and timeline for assisting employees with enrollment requirements, plan communications, plan changes and updates when applicable, etc. We also will provide a complete and detailed benefit guide for all eligible employees with the necessary plan details and carrier information, along with employee advocacy contacts and required legal notices. Our benefits team always makes themselves available for in-person meetings for a hands on approach, giving employees peace of mind and the ease of decision making with complete support from our organization. • It’s important to balance technological channels with in-person communication. While being available for in-person meetings are always a priority, the use of technology in enrollments creates many efficiencies in gathering election and required carrier data, as well as housing a library of resources for employees to access 24/7. Our agency holds its own license with Employee Navigator, an advanced but user-friendly benefit administration system that has a great deal of communication resources within its software. Utilizing the communication preferences in your company/employee’s profile, we can easily share all necessary enrollment and plan communications as needed. This streamlined technology service greatly assists in our ability to communicate directly with your employees either individually or as a whole. 27. Will you present multiple in-person, on-site Open Enrollment sessions? If so, what are your limitations on number of sessions and times of sessions – (are you open to presenting sessions outside of the normal 8:00 – 5:00 work day – i.e. starting at 7:00 am or having meetings that extend to 7:00 pm)? • Our team is committed to making themselves available for in-person meetings during open enrollment with no limitations. We would work closely with your group to attend sessions during the dates/times that will best accommodate Columbus Hospice.
28. What technology or technologies do you use to communicate with and enroll employees?
• For Benefits Administration, we implement Employee Navigator at no cost. This system integrates with all carriers and will automatically feed demographic information, enrollment elections, and terminations to each carrier. This creates efficiencies and accuracies for the employer and employee, all while streamlining the process. It will service as the primary system of record for the group, where open enrollment, new hire enrollment, qualifying life event management, etc. will be administered. As mentioned previously, we also implement Zywave and prefer iSolved Benefit Services to further the data integration.
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