29. Describe what role your team will assume in coordinating with the Paycom (HRIS) system in planning, programing, and premium changes.
• Our benefits organization has years of experience coordinating services and working directly with payroll vendors on behalf of our clients to ensure the accuracy of election and premium data as changes occur. We are committed to open lines of communication with these administrators to help with all deduction information, data file requirements, vendor specific form or file completion, and integration services if desired or applicable.
30. Will your company build and print the Benefit Guide for annual open enrollment? If so, is there an additional fee to Columbus Hospice for this product?
• Yates has a Benefits Technical Coordinator on staff that builds both digital and PDF versions of our client’s annual open enrollment benefit guides. We customize all of these guides to our clients’ specifications, and will provide high quality printed guides upon request. These services would be available to Columbus Hospice at no cost. 31. What enrollment and communication services does your firm handle and what do you outsource to carriers or other vendors? • Our firm believes that communication during enrollment and throughout the year is key in the maintenance and service of all of our clients. For enrollment and related items, we rely heavily on the use of our license with Employee Navigator and our internal team to communicate: o Onboarding information o New hire enrollments
o Enrollment windows/deadlines o Carrier forms/ID card distribution o Evidence of insurability requirements and status of open requests o Life event changes outside of the renewal period o Class/structure updates o Premium changes o Etc. • We partner with vendors and work with your employees to administer: o COBRA related notices and requirements o HSA administration o HRA submissions/reimbursements o FSA/Dependent care FSA o POP/ERISA wrap documents 32. How do you handle employee on-site meetings?
• Our team will work closely with you to develop an understanding of the scheduling, processes, and time required to reach all employees either as a group or on a one-on-one basis. During on-site meetings, we make sure to provide employees with all of the necessary benefit and plan information needed for them to make informed benefit decisions, while also being conscious of their time as a professional with your organization.
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