• Leigh Drawdy | Senior Account Manager – Employee Benefits; Columbus, GA Leigh is a Senior Benefits Account Manager with Yates, LLC. She is an extremely detail-oriented, solutions-driven employee with 32 years of experience in the employee benefits industry. Leigh specializes in HR assistance and benefits administration with a primary focus on customer service and claims resolution. 13. Please provide a calendar or list of planned service interactions you recommend in the course of a year for a client of our size. • Yates provides clients with an implementation guide, as well as a 12-month compliance calendar to assist with necessary responsibilities and timelines. This information is provided upon initial engagement of the client. In addition, our clients will have access to monthly newsletters through Benefit Insights, which will provide an overview of any changes or updates in the employee benefits landscape. This includes helpful information on matters surrounding: o HR o Compliance o FMLA o COBRA o Affordability and ACA news o Etc. 14. What quality control processes or auditing do you perform to assure quality of your brokerage and consulting work? • Yates will conduct a comprehensive review of our clients overall performance and experience, and will collect surveys to help obtain important feedback. Quality control processes and assessment include: o Monitoring renewal outcomes o Ensuring renewals are received timely o Hosting annual meetings as necessary and on time o Open enrollment meetings o Employee surveys to determine overall satisfaction of employee benefits program
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