Advanced Prosthetics & Orthotics - June 2020

kormyloortho.com

June 2020

Guiding You Through the Insurance Maze To Get You the Plan You Need

While I’ve worked in the prosthetic field ever since I moved to Boise with my two sons 10 years ago, I had worked in the medical field for several years while I still lived in New York. Soon after we arrived in Boise, I found a job at a prosthetic office through Craigslist. Two years later, I started working in billing, and a year ago, I started working at Advanced Prosthetics & Orthotics as the billing manager and patient care coordinator. I’m not really sure what drew me to working in the prosthetic field initially. All I know is that when I started my first job, everything just seemed to click. Billing doesn’t seem like the most exciting department of any office, and a lot of people find it hard to grasp. Nevertheless, I enjoyed the work when I first started, and I’ve just run with it since then. One of the best parts of my job is playing an instrumental role in seeing our patients walk again. While I might not be the one actually creating their prosthetic or walking them through the exercises that will get them back on their feet, I’m the one who’s guiding our patients through the insurance maze. I help patients pick which insurance plan will be best for them, and I help them understand every part of it. I’m always here to let them know what their responsibilities will be and what’s expected of them throughout the process of getting their prosthetic and learning how to use it. Navigating insurance plans and coordinating with insurance companies can be difficult and frustrating. Each provider brings its own set of challenges to the table that make it more difficult for me to get patients the prosthetics they

need. That said, no matter how much I have to advocate for our patients and fight the insurance

company for what we need, it’s always rewarding when we finally get their approval. Then, I get to watch our patients become mobile again and regain their independence.

Anyone who comes to Advanced Prosthetics & Orthotics needs to know this about me: I understand my job thoroughly, and I am always here to guide our patients and answer their questions. No matter the case, I will always prioritize patients’ needs above all else. Even though I was once a city girl, my family and I have ended up doing a lot of “country” things since we moved to Boise. I love spending time with my oldest son out on the shooting range, and our whole family attends every single Firebird race of the season. If you love drag racing, those Firebird races are the best! I also love all the outdoor concerts here, like Jacksons Country Stomp or Rock the Village, as well as more relaxing outdoor activities like floating the Payette. That said, I love this community, and I love working with so many people who share the Treasure Valley with me. Even though the past few months have been hectic, I am looking forward to seeing more of you in person soon!

– Denise Gambino

“I’m always here to let them know what their responsibilities will be and what’s expected of them throughout the process of getting their prosthetic and learning how to walk with it.”

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