The Chartered Institute of Payroll Professionals
News On Line
We have significantly increased resources to minimise delays and expect to have brought our customer service levels back to normal by the end of November, at which point ITSA repayment related post will be actioned within 30 calendar days of receipt.
Further background
• We must balance our commitment to good customer service with our vital role to protect public funds from criminal attack. • Preventing these fraudulent repayment claims is a critical part of HMRC’s efforts to protect the public purse from the small minority seeking to abuse the system. • We prioritise preventing these fraud attacks before repayments are made, so all claims for ITSA repayments are checked before any money is paid. • Claims identified as a risk are suspended and subject to further checks by our compliance experts. If we’re satisfied the claim is genuine, the repayment will be released. If we are not, the claim will either be cancelled or amended to a lower value. Minimising the impact on all genuine customers is important to us. We recognise we are facing some significant challenges and that our current service performance to legitimate customers is not at an acceptable standard and have therefore deployed additional resources to help us get back on track.”
‘SURF’ letters
When a Self-Assessment tax return has been completed, and indicates that a repayment is due, HMRC will conduct routine checks to identify potentially fraudulent claims. Where HMRC identify a risk of a non-legitimate claim they will issue a verification letter requesting the individual contacts them. A small number of legitimate claims may receive these letters, if HMRC does not receive a reply they will not make payment. The verification letters are referred to as ‘SURF’ letters. ‘SURF1’ will be sent in the first instance to request additional information about the claim, failure to reply will result in claim and the unique tax reference (UTR) being cancelled. The UTR is cancelled to ensure the reference is not used for future fraudulent claims across HMRC and the Department of Work and Pensions (DWP). ‘SURF2’ letters are issued to verify the identity of the individual, usually following contact made due to a ‘SURF1’ letter. It also requests the individual completes a payment questionnaire and form R38 to claim a refund. HMRC may, in some situations, send the ‘SURF2’ in the first i nstance to avoid delays.
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Van benefit charge and fuel benefit charges for cars and vans 2022-23 9 November 2021
The Government has confirmed that the van benefit charge and fuel benefit charges for cars and vans will be uprated by the Consumer Price Index (CPI), from 6 April 2022.
The uprate means that:
• The Van Benefit Charge will uprate from £3,500 to £3,600
The Chartered Institute of Payroll Professionals
Payroll: need to know
cipp.org.uk
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