The Chartered Institute of Payroll Professionals
News On Line
The line will be open from Monday to Friday between the hours of 8 am and 6pm. The contact number is 0300 200 3311. HMRC requests that agents stagger their calls throughout the day as opposed to phoning as soon as the helpline opens, to help it to maintain high levels of customer service.
Agents are reminded of several digital services that are available that may answer queries without any requirement to call the Agent Dedicated Line. They are as follows:
• The Where’s My Reply? Tool, which provides progress updates and advises when a response will be provided on PAYE and Self-Assessment returns and correspondence. HMRC intends to add other taxes in due course • Report a phishing email, phone call or scam text • Report a death • Request an SA302 (for mortgage applications) • The Personal Tax Account, which can provide clients of agents with information regarding their pay, tax and employment histories – HMRC is currently carrying out work to allow agents to access this information If an agent can obtain information from their client, they should do so. Similarly, where there is a digital service available in relation to queries, they should use this route. Phone support will not be offered in relation to these services unless there is a situation in which an agent needs support to get them back online.
HMRC is undertaking work to enhance more digital services for agents. Examples include:
• Forms processing – HMRC is examining ways in which claims can be processed more efficiently • Agent authorisation process – HMRC is exploring how the agent client authorisation process can be streamlined • Agent Income Record Viewer – An Agent Income Record Viewer service has been developed, which provides agents with the pay and tax details, employment history and tax code details of their clients
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HMRC publishes Agent Update 85 18 June 2021
The latest Agent Update has been published by HMRC with a variety of articles that will be of interest to the agent community. The latest Agent Update issue has been published by HMRC, and includes articles that discuss coronavirus, the UK transition, tax, HMRC agent services and the agent forum and engagement. The update is aimed at tax agents and advisers with the purpose of providing them with the latest news and guidance. A couple of the information pieces are included below, but you can read the Agent Update in full here. Relaunch of Agent Dedicated Line The dedicated agent line has now relaunched for a trial period. The line is being provided, giving priority access for agents, however, HMRC is expecting agents to use the digital services where they are available and to gain information from clients where possible. HMRC is trialling a prioritised support service (Monday to Friday 8am to 6pm on 0300 200 3311) from the 14 June 2021 and expect calls to this line to be answered within 10 minutes. They believe that it will help them to maintain the service if agents spread calls throughout the day rather than phoning as soon as the helpline opens. Paying Class 1A National Insurance contributions on payrolled benefits in kind – Generic Notification Systems (GNS) message HMRC is reminding employers that they need to pay Class 1A National Insurance contributions and complete a P11d(b) by 6 July 2021 if they have taxed benefits in kind through the payroll by issuing Generic Notification System (GNS) message via the RTI payroll system. This message is to remind employers that a P11d(b) must be completed to account for any Class 1A National Insurance contributions due on these benefits. There is further information on how to view your GNS messages.
The Chartered Institute of Payroll Professionals
Payroll: need to know
cipp.org.uk
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