Rent Cafe Resident Guide

Will a convenience fee be charged? If you have your bank account linked to make payments, there is no charge. When using a credit and/or debit card, the 3% convenience fee will be applied. Why does my payment have the “Pending” status? Payments may have a "Pending" status for one or two days. Additionally, it can take up to three business days for RentCafe to post payments to the account. Please allow sufficient time for payments to process. How do I edit or cancel Auto-pay? Edit and delete functions are available on the Auto-pay setup screen.

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