this can make up for inflation eating away at salary amounts. GPA: How are you using technology to enhance payroll operations? Ayşe Nazmiye Uça: In addition to becoming a web-based and cloud platform, our new startup business includes what I call “agentic payroll.” This tool answers employee questions, such as why they get this amount of money and how. The application also helps workers understand financial issues, such as how to budget. Like when my business started to be cloud-based, I’ve found that large multinationals are slow to adopt and apply technology like this in their operations, but other service companies and IT groups are using it. GPA: What do you see for the future of the payroll profession? Ayşe Nazmiye Uça: Payroll needs to expand its role to cover not just employees, but also other types of workers, like contractors, and move into administering retirement pay. In this gig economy, we can no longer say “We have 1,000 employees,” because we have some freelancers, some
Payroll needs to move to manage payments to a workforce that consists of all types of workers.
maybe part-timers, and others providing services. Payroll needs to move to manage payments to a workforce that consists of all types of workers. New systems have payroll applications interwoven within their other programs so this new role is becoming possible. Even with AI as a big part of the platform, even if the technical skills need to be elevated, payroll still has a place; the core knowledge is still needed to manage the systems.
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ISSUE 19 GLOBAL PAYROLL MAGAZINE
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