Explore Aptus Connections' December issue: Academy success, educational partnerships, mental health focus, and festive tips for a joyful season.


Future Focus A spotlight on training 08


10 Christmas Money Saving Hacks

12 Celebrating Aptus Academy

14 Mental Health Support



02 03 04 06 07 08 09 10 12 14

Welcome Viewpoint Company Round Up

What I’ve Learnt In The Spotlight Future Focus Getting To Know You Christmas Money Saving Hacks

Aptus Academy Updates Mental Health Moment

Welcome... to the latest edition of Connections.

In this issue we shine a light on our Academy, covering some highlights from recent months. We’ve come a long way since we offered our first apprenticeship more than 10 years ago, and it’s great to be able to share so many success stories. We recently partnered with Bolton College to offer T Levels and on page 8 , we tell you more about our industry placements. Sticking with the theme of education, our managing director shares her views on what the industry needs to do to encourage more entrants to the sector, with educational partnerships key to achieving this. Elsewhere, we know that the construction sector has a poor mental health record, and raising awareness of support services has never been so important. You can read our mental health moment on page 12 – this time we focus on World Mental Health Day. And finally, as it’s the last edition of the year, we’ve included some Christmas hacks to try and make life a little easier. I hope you find them useful! I’d like to close by wishing you a happy and healthy festive period and all the best for the year ahead. As always, thank you for your continued support.

Best wishes Natasha Clarke People Director


VIEWP INT Our managing director Lisa Kerford has more than 25 years’ experience working in the electricity and multi-utilities industries and over that time, she has seen many changes. Here she discusses the perception of the construction industry and why it’s in need of an image overhaul.

T LEVELS For a number of years, we’ve worked closely with further education college Utility & Construction Training (UCT) which provides classroom-based learning for our apprentices. We also work with Alliance Learning in Horwich and Wigan and Leigh College, and recently partnered with Bolton College to offer T-Levels. These qualifications were recently introduced to inspire more young people to explore careers in our industry. Offering more routes into the profession can only be positive and I’d welcome more initiatives like this. We’ve just welcomed the first cohort to Aptus and are excited to see how their careers progress. The construction industry offers a wider scope of career opportunities and more flexibility than ever before. With growing labour shortages, we need to keep working to improve the industry’s perception and prove that it is about so much more than hi-vis jackets and hard hats.

Recent research carried out by not- for-profit organisation Deconstruction showed that 69% of UK adults would not want to work in construction. Given the importance of the construction sector to the UK economy, this statistic makes for grim reading and shows that sadly, many of the myths about working in the sector still exist. The poll of more than 2,000 people also found that 77% of full-time students between 18 and 24 would not consider a career in the industry, with jobs perceived as stressful and unsafe. SKILLS GAP With a need to find thousands of additional workers to meet construction industry demand, it’s vital that more work is done to improve the industry’s reputation and showcase the huge array of careers available. Inspiring the next generation means talking about digital innovation and the strides the industry is making when it comes to sustainability goals. EDUCATIONAL PARTNERSHIPS To make a real difference to the industry’s image, we need to start at school age. At Aptus, we work with local schools to drive our visibility and we know that many of our customers and partners do the same. To solve this national issue, we need more companies visiting schools, and establishing long term educational partnerships.



NEW ACCREDITATIONS We are always looking for ways to promote a positive workplace culture which values our people and gives them the opportunity to grow and develop, so we are especially pleased to have achieved two accreditations which support our commitment in these areas.

The 5% Club Gold Membership Last year we signed The 5% Club Charter, which pledges our commitment to developing our workforce and addressing skills shortages through the creation of diverse learning and training opportunities. This year we have been recognised for our efforts by being awarded ‘Gold Membership’ in The 5% Club’s Employer Audit Scheme. The accolade recognises our significant contribution to the continued development of all our employees through ‘earn and learn’ schemes such as apprenticeships, graduate training schemes and student placements. Each year The 5% Club gives its 900 member organisations the chance to take part in its Employer Audit, which is a unique benchmarking scheme that validates employers’ activities, explores their future plans, and examines their approaches to quality, social mobility, diversity and inclusion. We are a Real Living Wage Employer! We have gained official accreditation from the Living Wage Foundation for our commitment to pay a fair salary that meets people’s daily needs, according to the real cost of living. This means all our directly employed team members, as well as our regularly contracted staff, will be paid a wage that supports employees and their families in managing cost-of-living challenges. Aptus has previously paid the Real Living Wage but we were delighted to gain the official accreditation confirming our status under this year’s new guidelines.

Aptus is one of 14,000 organisations who are voluntarily choosing to pay the Real Living Wage and we join household names like

IKEA, Nationwide, and Google who believe a hard day’s work deserves a fair day’s pay. If you are interested in joining the movement, sign up at www.livingwage.org.uk/accredit

The awards were presented to employers during an online symposium on Thursday 9th November. Aptus was one of 120 members to meet the Gold Standard having achieved more than 10% of our workforce in ‘earn and learn’ positions. People Director, Natasha Clarke, said: “We are delighted to have been awarded Gold Membership in The 5% Club’s annual Employer Audit Scheme and recognised for our commitment alongside many others in our industry. This shows the collective drive to engage young people in the exciting career opportunities the construction and utilities industries have to offer and the level of investment in skills and training. “At Aptus we are proud to have won awards for our apprenticeships and training schemes. The success of Aptus Academy will ensure we continue to address skills shortages, while a clear Environmental, Social and Governance (ESG) framework will support us to grow a diverse and inclusive workforce that reflects our community and helps us to build on this success.” If you are interested in becoming a member of The 5% Club, organisations can sign up at www.5percentclub.org.uk .



As one of their trusted self-lay providers, we were pleased to be invited to exhibit at United Utilities’ annual Developer Day. The event took place on 11th October at St Helens’ Totally Wicked Stadium and was attended by over 300 representatives from housing associations, developers, and self-lay providers. This year’s conference focused on “Building a Stronger, Greener, and Healthier North West” and focused on the perspective of housebuilders. Topics included ways to support new sustainable development initiatives, smart metering, customer service and water quality.

The event was attended by Alex Charnock, Nathan Chapman, Abi Adamson and Donna Robinson from our estimating team who enjoyed the programme of events and learning more about the water company’s goals for the future. Business Development Director Dan Owen also attended. He commented: This event is always a key date in our calendar. It allows us to keep updated with water and waste water industry developments and, because it is so well attended by North West developers, it allows us to catch up with our valued customers. This year’s sustainability theme focused on clean and wastewater challenges and how as a region and an industry we can contribute to a sustainable future. Aptus have made huge strides in how we support developers on the road to net zero, from the alternative heating solutions we offer to electric vehicle charging, and this was a great opportunity to talk about how we can support their sustainability goals. You can find out more about our sustainable multi-utility solutions here .

Road Safety Campaign We have launched our annual School Road Safety Campaign to raise awareness around the importance of being SEEN and SAFE in winter. During Road Safety Week, from 19-25 November, we visited schools to talk to the children about the extra dangers to look out for during the darker days of winter and donated hi-vis tops to keep them seen and safe. Road Safety Week is organised by BRAKE Charity and brings communities together to campaign for safe roads for everyone. As a contractor working alongside housebuilders in busy communities, we feel it’s vital to play our part. We have been running our campaign since 2014 and have donated more than 4,000 hi-vis tops! Our motto is ‘ Bright Sparks Get Seen In The Dark ’ and we are pleased to have reached so many schools and children with the message.

The theme for Road Safety Week 2023 is ‘ Let’s talk about SPEED ’. Five people die on UK roads every day and 1 in 4 fatal crashes involve someone driving too fast. The campaign aims to get people talking about why speeding is thought of as acceptable in some situations, what happens when we speed and why reducing speed saves lives. You can learn more about BRAKE and their work at www.brake.org.uk .


Q: What did you do prior to joining Aptus? A: I n the ten years before I joined Aptus I held similar roles within construction and utilities for a number of different companies. During that time I built up industry experience and a range of skills which helped me to hit the ground running at Aptus. Q:  Tell us about your role at Aptus? A:  As a multi-utility operative team leader, I’m responsible for helping to ensure that we deliver projects on-time and to the highest standards for our clients. I’m out on site, which is where I love to be, getting hands-on and undertaking a wide range of tasks including mains and service laying. Every project is unique and poses its own challenges, but I never tire of seeing a scheme completed on schedule and getting feedback from happy clients. Q:  Do you have a favourite project you have worked on? If so, why? A:  My role at Aptus has seen me working on a range of unique projects that are memorable for a number of reasons. One that really sticks in my mind however is a gas infrastructure project which we were contracted to provide by LiMA at Davyhulme Wastewater Treatment Works. The project was geared towards making the site one of the UK’s most efficient WHAT I’VE LEARNT Through Connections, we regularly shine a spotlight on some of the people who make Aptus tick. For Issue 15 we caught up with multi- utility operative team leader Fran Burton , who recently celebrated 10 years at Aptus. Here we learn more about his role, discover details about some of the projects he works on, and find out where his passions lie away from work.

and sustainable treatment plants. It was intense and the pressure was on, but it was so rewarding to complete alongside my fantastic colleagues. Many of the schemes we work on can be quite complex so you have to be 100% focused all the time. Another challenge can be the weather, especially in winter, but you learn to love whatever the elements throw at you. Q: What advice would you give to someone starting out in the industry? A:  The main thing I would say is to try and get as much training as you can and always listen to managers and those who have been there and done it. I’ve worked in the utility sector for many years but I’m still learning, and will continue to do so as technological advancements happen all the time. The worst thing you can do is think you know everything already. Q:  And finally, what do you enjoy doing outside of work? A:  One of my main passions outside of work is my allotment. Over the past year I’ve grown everything from carrots and onions to potatoes and tomatoes. I’m also growing some Brussels sprouts ready for Christmas.


In the spotlight With the nights drawing in, effective and efficient street lighting is vital in helping to keep people safe, both on the pavements and on the road. But did you know there’s a lot more to designing a lighting scheme than selecting the appropriate bulbs and the positioning of the lights? In this edition of Connections, our technical manager, Adrian Cunningham , outlines some of the factors his team takes into consideration when designing a scheme for clients. The impact on wildlife Believe it or not, how a lighting scheme could affect local wildlife is an important consideration for us at Aptus. Artificial lighting can significantly impact bats for instance, so any solutions we design must have wildlife in mind. We understand and appreciate the significance of our role in minimising the impact on the environment and local ecosystems. Keeping people safe With Aptus having been awarded the prestigious Secured by Design accreditation, our team always factors safety into any schemes we create in order to ‘design out’ crime through innovative lighting solutions. By carefully choosing the correct lighting levels and products, effective lighting schemes can help to prevent crime, reduce fear of crime, and deter antisocial behaviour. Ecological implications Working right across the country, some of our projects are located in conservation areas or places where light pollution needs to be kept to a minimum. We therefore have to ‘design in’ dark sky friendly lighting solutions where the need arises to abide by planning rules and regulations, and negate obtrusive light spill. Sustainability As a business that recognises the importance of adhering to sustainable policies and practices, our lighting team recommends eco-friendly lighting solutions to clients where possible to

maximise energy efficiency. The use of LEDs, bollards, conscientious designing, and dimming regimes are all factors we consider, with a focus on being greener and cleaner. To find out more about our Street Lighting Design & Planning services, visit: https://aptusutilities. co.uk/services/street-lighting/ .

Training is key Underpinning the quality of the schemes we deliver for our clients and the expertise we demonstrate is our experienced team, which is always at the forefront of technological advancements and innovation. To aid with this, Aptus provides opportunities for regular training and career development which the lighting team has benefitted from. For example a street lighting technician in our Lancashire team, Abigail Aspin, has just gained her lighting diploma, while Kirsten Raby has moved from her role as a technical administrator to a lighting scheme designer based on her desire and enthusiasm to progress, which was recognised by Aptus. The landscape within the street lighting sector is constantly evolving, which is why having the support from Aptus to continually develop and learn is so valuable.


Future Focus It’s vital that the construction and utilities industry appeals to the workforce of tomorrow and can attract talented employees over the years ahead. That’s why Aptus has formed a partnership with Bolton College to offer industry placements to T Level students, which opens the door for young people to get into skilled employment, degree education, and higher apprenticeships. Two such students benefitting from the partnership are Tom Daly and Ryan James , with both currently experiencing life in a number of different departments at Aptus and learning crucial skills to help them prepare for the world of work. Speaking about his placement with Aptus so far, Ryan, who is studying for a T Level in Engineering & Manufacturing, said: I’m picking up lots of information and I’m taking the skills I’ve learned at College and applying them here. While Tom, whose T Level is in Mechanical Engineering, said:

For Aptus it has been an incredibly positive experience so far, as our people director Natasha Clarke outlines:

We looked into the concept of T Level industry placements and decided they were a good idea; unlike traditional work experience, industry placements give students an extended period to get involved in various aspects of the business. They’re also a lot more flexible than work experience, where you’re usually expected to commit a full week. We have Tom and Ryan two days per week, which works well for them and also for us. The students have been working with different departments to get a well- rounded experience of the company and they will benefit from time in the tender, design, and project management teams, as well as other departments. Tom and Ryan have settled in well and feedback has been extremely positive. We’ve approached the placements with the view that if the students are successful and committed, there is potential for employment at the end.

I chose a T Level because I wanted to combine the academic with the practical, and the industry placement is going to set me up for a better career in engineering. The placement has been good; not only am I getting hands-on experience in all different areas, benefitting me in the future, but I’ve also developed my skills in design engineering. I’ve worked on gas engineering, electrical engineering and water meter drawings, as well as carrying out estimations. After I’ve completed my T Level I’d love a career here, possibly doing a Level 4 Apprenticeship.

It is great to hear that Tom and Ryan are enjoying their experience at Aptus, and we look forward to hearing about their continued progression over the coming months.


Getting to know you Earlier this year we were delighted to announce the appointment of Chris Toole as our new group finance director. Here we find out why Chris made the move to Aptus, learn about his previous experience, and discover more about his aims for the future.

Q: What are your aims and objectives for the future? A:  I’m looking forward to helping the company continue its ongoing success and support its ambitious plans for the future. Aptus is going from strength to strength, and I can’t wait to play a part in the next chapter of the company’s development.

Q: Why did you decide to make the move to Aptus? A:  I decided to join Aptus because they are widely known for professionally delivering multi-utility projects, and have successfully established exceptional client relationships underpinned by providing the highest quality service. Their ethos aligns perfectly with mine, and it feels like a fantastic time to join with lots of exciting projects in the pipeline. Q:  Tell us about your role at Aptus? A:  I have over 15 years’ experience across a number of senior roles, and was previously group financial controller at Ipsum; a utility services specialist also based in the north west. Prior to that I spent over nine years in senior finance roles at Exertis UK. I believe my experience stands me in good stead for the role at Aptus, and I’m looking forward to the challenge it will bring. Q:  What does your role at Aptus entail? A:  Day-to-day I am responsible for managing the company’s accounting, financial reporting and performance. It’s my job to drive business success by providing financial insights that help support commercial decisions. With my background covering everything from budgeting and financial modelling to business planning and process improvements, I will be using my skills and experience to help drive Aptus forward.

We’re thrilled to welcome Chris to Aptus. His knowledge, skills and proficiency will be invaluable to the team as we look to continue growing the company throughout the remainder of 2023 and beyond. Managing director, Lisa Kerford



Sign up to cash back apps Did you know that you can get £100s in cash back from many online retailers? Sign up at Topcashback.co.uk or Quidco.com and shop thousands of brands selling everything from the latest gadgets, clothing and beauty products to your weekly groceries. Cashback amounts vary but can be anything up to 15%. Quidco members reportedly earn on average £280 each per year. For more info on the top cash back sites and how to shop safely check out this guide at Money Saving Expert . Regifting Regifting has brushed off its bad rap and is becoming cool as people search for new ways to shop sustainably. There are some ground rules though! Items should be new and unused, and it should be a present you would want to buy for the recipient if you didn’t already have it. Unopened toiletries and perfumes, new-with-tags on clothing and that fourth air fryer from your wedding are all perfectly acceptable. For regifting etiquette visit this link . As Christmas approaches, people might be having mixed feelings about the season of goodwill in the midst of a cost-of-living crisis. Reports show we spend nearly a third more in December, which can plunge many into debt by January. We hope these hacks can help you to make savings, and maybe even earn some cash this festive season.

Buy second hand Much like regifting, buying second hand has gained in popularity. Vinted, Facebook Marketplace and eBay for Charity are good places to start. In the run-up to Christmas look out for brand new gift sets, toiletries, and candles appearing on shelves too, as people start to donate last year’s unused Christmas presents to charity. You can unearth some hidden treasures shopping this way and you also get to support a charity at Christmas. For more inspiration visit https://happiful.com/the-ultimate-guide-to- charity-shopping . Cut delivery costs If you’re posting presents plan ahead to make sure you find the cheapest delivery options. Royal Mail has announced its last recommended posting dates for UK and International Delivery but is not always the cheapest option. Paying for postage online can reduce costs and there are also options for having goods collected from your home or workplace. You can find more support, and even write a letter to Santa at www.postoffice.co.uk/christmas . It’s also worth checking different delivery and courier firms at comparison sites like parcelmonkey.co.uk or parcel2go.com to find the cheapest option.


Supporting charity at Christmas The gift of time can be more valuable than a financial donation and there are plenty of charities that need volunteers at Christmas. Do a search on which local homeless shelters are in need of help, or check your council’s website for information on foodbanks. Crisis is running its annual ‘Crisis at Christmas’ centres which provide meals, entertainment and advice for homeless people over Christmas. See what roles are available at www.crisis.org.uk/ get-involved/volunteer/volunteer-at-christmas Giving blood can be an invaluable gift for someone you don’t even know. Donations are needed year-round, but this can be a great way to do good at Christmas without spending money. See Give Blood for details. One easy cost-free way to donate to charity year-round is to sign up to a website such as TheGivingMachine or EasyFundraising . This works in a similar way to cashback sites, except when you shop your favourite brand it raises a donation from the retailer for your chosen charity. Financial Wellbeing For anyone looking for more support with their finances, The Lighthouse Club has a dedicated hub with resources and advice at www.constructionindustryhelpline.

com/moneymatters.html where you can also sign up to free money- related courses designed to empower individuals and improve their financial wellbeing.



We’re celebrating one year of Aptus Academy!

We were delighted to welcome more than thirty members, including our multi-utility and business administration apprentices, as well as colleagues from our gas, water, electric, streetlighting and finance teams. Since the launch we have hosted four academy workshops which invite members to take part in group activities, roundtable discussions and feedback sessions. We have also had a great range of speakers joining us to share their expertise. These include a communication masterclass from Mastery Associates, a session on finance from Bartlett Group, and an inspiring visit from WHYSUP - who offered practical ways to nurture a positive mindset and highlighted how raising awareness of mental health can improve organisational wellbeing. In October 2022, we launched Aptus Academy to help us promote career pathways in our industry and support our people to gain the qualifications, skills and experience they need to progress.

The forum has given us a great opportunity to expand upon areas of the business and answer any questions members may have, as well as helping them to identify areas for further training and development. In our most recent workshop in September, Marie Guest from BiteSize Learning shared some key pointers for members on how to proactively manage their careers. We were also delighted to welcome our first T Level students on placement from Bolton College. You can read more about our partnership with Bolton College on page 8 . We’ve had some excellent feedback on the Academy, which has an important role to play in continuing to help us attract and retain new talent. Supporting this commitment, we have become members of The 5% Club which pledges to achieve 5% of our workforce in ‘earn and learn’ positions within five years. We already have around 10% of colleagues in this position, earning us Gold Membership status! Read more about this on page 4 .


Congratulations to our first graduates

Multi Utility Team Leader & Water Design Engineers Liam Pearson and Lewis Higham , along with Street Lighting Manager Jack Farnworth , Street Lighting Technician Abigail Aspin , and Administration Assistant Jack Pollitt were all successful in completing various technical and business qualifications. We are delighted to have been able to support them on their career journey to this point. Here we catch up with two of our graduates to find out more about their Academy experience. Liam Pearson joined the company in 2014 and is one of Aptus’ longest-serving colleagues. He said: I found the workshops were particularly valuable in bringing together We recently celebrated our first five Aptus Academy graduates! They were all presented with a trophy and treated to a celebratory meal in recognition of their achievement.

Administration Assistant Jack Pollitt joined Aptus in 2021 and recently completed his Business Administration Apprenticeship. He said: Having completed my apprenticeship,

I’m continuing to work within the administration department and I’m interested in moving towards the design side of the business. During my sessions in the academy, I really liked the guest speakers. Notably, the speaker we got in to talk about mental health and wellbeing was very interesting and it was nice to see that the business considers this to be important for employees. Aptus gives a lot of support to apprentices and there are many who started as an apprentice, that are still here and have worked their way up through the company. It’s a great way to get a foot in the door and establish a career - especially when, like me, this may be your first office job or first time in a professional work environment. The diversity of work backgrounds and varied areas of expertise is refreshing, especially for younger employees who are either just coming from school or have only been in one type of job. It can be an eye opener and shows that there are many career areas you can work towards that you may not have been aware of.

members of staff from the office and onsite, helping to bridge the gap in communication and improve team bonding. I was also able to assist some of the newer Academy members as I have onsite and office experience and could see both points of views within discussions when a debate was tabled. Aptus offer excellent opportunities to youngsters - or in my case the older generation, helping individuals to achieve and excel in all fields. This is supported by Individual Development Plans which are put in place and outline the next steps in your career to undertake to achieve further success.



5 WAYS TO SUPPORT GOOD MENTAL HEALTH World Mental Health Day on 10th October is a salient reminder to keep mental health at the forefront of the wellbeing agenda and we made sure that our colleagues are aware of the support we offer at Aptus. As the days grow shorter and the pressures of Christmas begin to mount, it’s even more important to be aware of our mental health and support others with theirs. Here are five tips for taking care of our mental health this winter.

Connect with nature It’s tempting to stay indoors and hibernate, yet making sure we get outside in nature can lead to improvements in both our physical and mental health. Surprisingly, some animals are at their most active in winter, so why not wrap up warm, venture outdoors with a friend or loved one and embrace the comings and goings of our winter wildlife. There’s also science to support that observing a good sunset can boost our memory and alertness, as well as helping to regulate our circadian rhythm and prepare our body for sleep.

Take a break from social media Evidence shows a link between heavy social media use and an increased risk of depression, anxiety and even suicidal thoughts. In the run up to Christmas, these feelings may be intensified if we find ourselves comparing our experiences unfavourably with others. Activating your iPhone’s Screen Time settings or Android’s Digital Wellbeing feature can help you to track your activity and be more mindful of the time you are spending on different apps and websites.

There are many positives to be found in winter. Mind charity has more ideas on connecting with nature here . SAD People who find themselves experiencing prolonged feelings of low mood and related symptoms may have Seasonal Affective Disorder ( SAD ), which is also known as ‘seasonal depression’. It’s important to seek help - visit the NHS for more information and support here .

Or you might want to consider downloading apps like Freedom and RescueTime, or a browser extension which can limit distractions and protect your mental health. Speak up Talking about our problems is usually the first step to getting help. Whether that’s speaking to your GP, a family member or friend, or calling a free confidential helpline like the Samaritans, it is important to know you are not alone. Many businesses like Aptus have qualified Mental Health First Aiders who are there to help. We also offer free resources and support to colleagues and their families through our Employee Assistance Programme ( EAP ) and Digital GP , which is a 24/7 online and telephone service.


Supporting others Many of us go through tough times and when this becomes overwhelming, we may need some extra support. Checking in with someone to ask if they need help could make a difference. Choose your words carefully - avoid using platitudes like ‘cheer up’ or ‘it’ll pass’ and try to listen non-judgementally. Someone experiencing a mental health problem often knows what is most helpful for them. Access industry support The Lighthouse Club Construction Industry charity is dedicated to supporting the emotional, physical and financial wellbeing of all construction workers and their families. You can access free resources and help 24/7 at www.lighthouseclub.org , or call 0345 605 1956 , or text HARDHAT to 85258 .





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