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THE STORY OF THE DEPOSITORY TRUST & CLEARING CORPORATION
is performing well, but we have a responsibility to strengthen the firm now to put us in the best position possible to lead and drive positive change for the industry in the future.” La Salla quickly began to formulate his plans. He sharpened the firm’s digital strategy as part of plans for a refresh of the corporate strategy, articulated the behaviors and values that underpin DTCC’s purpose-driven culture and launched an internal effort to more effectively prioritize work and optimize for growth to deliver maximum value to clients. As he reflected on the 50th anniversary of DTCC, La Salla said, “The best way we can honor our company’s legacy is by acting now to accelerate our evolution and position the firm for a new era of industry leadership.”
Clients at the Forefront
While having a front-row seat to the largest financial challenges in modern history allows employees to play a role in shaping the future direction of the financial system, clients play a key role in setting DTCC’s course for the future, too. And that comes by listening, said Marisol Collazo, global head of Relationship Management: It’s important to hear what our clients are saying. We always have to be prepared to respond and act as strategic advisors. That helps create more authentic relationships, where you really get to earn the trust of your clients. They come to rely on what you say because they know that they can trust DTCC no matter the circumstances. Those relationships not only provide value to the clients but give DTCC insight into how it can better serve them. “I’m committed to building upon DTCC’s strong reputation for advancing key industry issues and initiatives and partnering with our clients and stakeholders to address the complex challenges they face,” said La Salla. “DTCC is one of the most critical organizations in financial services because of the roles it plays in safeguarding the global markets and promoting financial stability.”
Marisol Collazo, global head of Relationship Management, has worked in various leadership roles for DTCC and its subsidiaries for the past 15 years. (Photo courtesy of Christopher Elston Photography)
Opportunities Ahead
The future certainly will hold more disruptions, whether driven by natural disasters, global pandemics or something as yet unseen. Technology changes will come, too. With technology being the backbone of DTCC, there is a
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