News in General, October 2018

NEWS IN GENERAL OCTOBER 2018 EMPLOYEE MAGAZINE

A WORD FROM OUR CEO Kenneth Cochran, DSc, RN, FACHE President & CEO I would like to begin by thanking Dr. Hunt Deblanc for serving as Chief of Staff for the past 4 years. It has certainly been a pleasure to work with him. I would also like to congratulate Dr. Kenneth Scott Parks for his appointment as our new OGHS Chief of Staff! He was recently installed and will serve a two-year term.

Our first shipment of new inpatient furniture has been delivered. On September 19, we completed the installation of 126 new beds. We delivered 110 Centrella smart beds to our Med/Surg, PCU, Rehab and GYN units. Another 10 Progressa smart beds were delivered to ICU. These new beds offer our patients a more comfortable inpatient experience as well as safety features that prevent falls, infection and more. Later this month, we will receive the new sofa sleepers, which will offer our visitors more comfort and by the end of the year, all of the new inpatient furnishings will be delivered. I would like to thank our team involved in this endeavor for streamlining this process and executing the job with excellence. As you may know, our employee engagement surveys are in. Thank you again for taking time to complete it. Managers are in the process of planning department meetings to go over the results with everyone. The survey results provided us with pertinent information regarding opportunities for positive changes hospital wide.

Our new Chief of Staff Dr. Parks specializes in Internal Med-icine and currently works as a Hospitalist here at OGHS. He has been a member of the active medical staff for the past 26 years.

Congratulations Dr. Parks!

Pictured from left to right: Dr. Hunt Deblanc, Dr. Kenneth Scott Parks, and Ken Cochran, President & CEO

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NEWSLETTER SURVEY

Below is the link to this month’s survey. All employees who fill it out correctly will be entered into a drawing to win money in the OGHS online store.

https://goo.gl/forms/VGihTggLCGTHpFoi1

At the beginning of December 2018, a lucky winner will be chosen. Be sure to fill out the survey each month to get more chances to win.

NORTHWESTERN STATE UNIVERSITY VISIT

Rebecca Cornette, Employment Specialist; Kevin Lanclos, RN, Clinical Director of Emergency Services; Lawrence Delahoussaye, RT(R), Director of Medical Imaging and Shelly Fontenot, Physician Liaison, recently visited Northwestern State University in Natchitoches, Louisiana to present to nursing, radiology and biomed students regarding employment opportunities. Also present was LaVonya Malveaux, LMSW, owner of the Northwestern Sanctuary for St. Landry Parish students.

National Central Sterile Week is October 14-20

Pictured from left are members of the Central Sterile Staff: Veronica Ward, CS Tech; Gwendolyn Sonnier, CS Tech; Gladys Grayson, CS Tech; Caleb Hudley, CS Tech; Jamie Lee, Director of Surgical Services; Stephanie Antoine, CS Tech; Dustin Parra, Clinical Coordinator of Surgical Services; Jarvis Ardoin, CS Tech; Paula Lemon, Supervisor of Central Sterile; Rebecca Bellard, CS Tech; Angela Tatman, CS Tech, Edythe Brooks, CS Tech; Judy Roberie, OR Materials Coordinator and Bernadine Prudhomme, CS Tech.

PHYSICIAN SPOTLIGHT Dr. Kevin Karam, EMERGENCY DEPARTMENT MEDICAL DIRECTOR OCTOBER 2018 PALS

Where are you originally from? I was born and raised in Kinder, La.

Why did you choose OGHS? I graduated from LSU- New Orleans in 1991 and completed residency in Baton Rouge at Earl K. Long in 1994. I did several rotations in Lafayette while in medical school and residency and really liked the area so chose to move there after residency. My wife and I settled in Arnaudville and I worked at UMC, Lafayette General and then Southwest/Regional/Lafayette General Southwest as medical director. I was approached by Schumacher Group to become the medical director at OGHS. I saw it as an opportunity to move closer to home as well as a challenge to make an impact in the parish/community that I have lived in for the past 24 years. What is your favorite thing about working at OGHS? I really like the fact that it is a large health system with a hometown feel. It is satisfying to know that the administration is genuinely interested in physician and staff input and attends committee meetings. What do you enjoy most about being a physician? I enjoy feeling like I have made a positive impact on the health of the people I have treated. What would you like everyone to know about you? I am committed to helping make the emergency departments at both Main and South campuses the best that they can be. What do you like to do in your free time? My wife (Stephanie in Wound Care) and I live on 32 acres along Bayou Teche with cows and horses that take up a lot of my time off. I enjoy spending time with her and our four kids, whether is it going to movies, restaurants or the camp on False River. I enjoy everything outdoors especially if it involves healthy competition!

NEWS FROM HUMAN RESOURCES

Attention Benefit Eligible Employees

You will be receiving a packet in the mail during the month of October. In this packet, the Open Enrollment Process will be explained. Please review carefully as the packet contains important information regarding your health plan.

Please make sure that the following are completed in order to avoid surcharges:

Rally Wellness Survey Annual Wellness Screening through Physician/Medical Home Cotinine Testing - To Be Announced

Benefits Day

Benefits Day will be held on November 1 at Main Campus from 7:30 a.m. - 4:00 p.m. and South Campus Nov. 2 from 7:30 a.m.– 3:00 p.m. More specifics to come.

CONGRATULATIONS TO KAREN GREMILLION

Congratulations to Karen Gremillion, RN, Clinical Risk Manager! She was recently credentialed by the International Board for Certification of Safety Managers as a Certified Healthcare Safety Professional (CHSP). This professional designation was awarded following successful completion of the CHSP comprehensive examination. The topics of the exam domains included healthcare safety, leadership, and management to promote safety as an operational priority in healthcare organizations. Preparation and completion of this certification enhanced Karen’s professional knowledge by improving her ability to apply sound management and leadership practices to efficiently use resources and information to improve patient safet y.

EMPLOYEE SPOTLIGHT AMY ROSETTE

Amy Rosette is being ACKNOWLEDGED as the spotlight employee for October 2018. We would like to INTRODUCE Amy, who has been a member of our OGHS family for 17 years. She works in the Labor and Delivery Department as a Licensed Practical Nurse/Operating Room Technician.

Amy’s EXPLANATION of her various duties:

Amy works as an LPN who takes care of postpartum mothers, GYN patients after their surgical procedures and neonatal infants. She also works as a surgical tech. She is responsible for keeping the C-section room properly supplied, setup and ready for use. Amy assists physicians in C-sections and vaginal deliveries. Whenever needed, she also functions as a unit secretary. She assists with the Shots for Tots clinic and teaching expecting mothers newborn care in the prenatal classes offered here at OGHS.

What Amy likes about working at OGHS:

Amy loves that OGHS is so family oriented. Her co-workers are like her second family. She is happy to be part of a skilled, dedicated close-knit team. They enjoy spending time together on and off the job. She says she often jokes that she has been with her team so long they have “raised “her.

What Amy would like everyone to know about her?

Amy has been married to Carlos for 20 years. They have two beautiful children, Kaylan and Tyrell and a grand pup, Bella. Amy is currently in the Nursing Program at LSUE. In her spare time, she enjoys spending time on the beach and watching lifetime movies. Amy is most THANKFUL for her family, especially her parents, who have instilled in her to always strive to be the best in life. She is also thankful for the love that her Lord and Savior shows her everyday and for allowing her to be a member of wonderful OGHS family.

The following employees and physicians were recognized by the patients in the month of September 2018 in our Patient Satisfaction Surveys. Congratulations to each of you and keep up the good work.

Robert Baldridge Michelle Bozyone Lindsey Fontenot Robert Fontenot Roger Henson Zamaria Johnson Perry Kennerson Tory Marcantel Mallorye Montecino

5N 5N Nuclear Medicine/South Campus ED ED/South

Dr. Chester Dellinger Dr. Greg Glowacki Dr. Thomas Jarnagin Dr. Joseph Ryan Dr. George “Ray” Williams PHYSICIANS

5N 4N ED 5N CVSS ED/South Maternal Child Unit ICU 4N Cath Lab

Kayla Myers Lisa Paitsel Jordan Parker Christel Richard Mary Soileau Jason Vidrine Melissa White

5N

Stacey Rideaux, Lab Phlebotomist, was recently recognized with a gift certificate by Karen Gremillion, RN, Clinical Risk Manager, for her outstanding contribution to patient safety. Her compliance in following our processes to ensure accurate patient identification resulted in a “Good Catch”! Through her keen observation skills, Stacey felt something was just not right with one of her patients and she spoke up. Karen encourages all employees to feel empowered to identify potential harm and speak up to prevent potential medical errors. This practice stands as one of the strongest building blocks for a trustworthy organizational culture of safety. Congratulations and keep up the good work, Stacey! GOOD CATCH

OCTOBER 4,11,16,17,18,23 – CPR CLASS HTTPS://WWW.OPELOUSASGENERAL.COM/CALENDAR.ASPX?EVENTID=1528 OCTOBER 8 & 9 – PALS INITIAL CLASS HTTPS://WWW.OPELOUSASGENERAL.COM/CALENDAR.ASPX?EVENTID=1538 OCTOBER 10 – PALS RENEWAL CLASS HTTPS://WWW.OPELOUSASGENERAL.COM/CALENDAR.ASPX?EVENTID=1534 OCTOBER 15,22 – ACLS RENEWAL CLASS HTTPS://WWW.OPELOUSASGENERAL.COM/CALENDAR.ASPX?EVENTID=1526 OCTOBER 3 – DEADLINE TO SUBMIT NOMINATIONS FOR HALL OF FAME HTTPS://WWW.OPELOUSASGENERAL.COM/OGHS_FOUNDATION/ HALL_OF_FAME.ASPX OCTOBER 4, 11, 18 – PRE-NATAL CLASS SERIES HTTPS://WWW.OPELOUSASGENERAL.COM/CALENDAR.ASPX?EVENTID=383 OCTOBER 23 – DECEMBER 13 – FREEDOM FROM SMOKING CLASSES HTTPS://WWW.OPELOUSASGENERAL.COM/CALENDAR.ASPX?EVENTID=1506 OCTOBER 25 – HALLOWEEN FALL FESTIVAL HTTPS://WWW.OPELOUSASGENERAL.COM/CALENDAR.ASPX?EVENTID=1523 OCTOBER 26 – KNOW YOUR NUMBERS HTTPS://WWW.OPELOUSASGENERAL.COM/CALENDAR.ASPX?EVENTID=349 OCTOBER 29 & 30 – ACLS INITIAL CLASS HTTPS://WWW.OPELOUSASGENERAL.COM/CALENDAR.ASPX?EVENTID=1535 NOVEMBER 8 & 9 – HOLIDAY CRAFT SHOW HTTPS://WWW.OPELOUSASGENERAL.COM/CALENDAR.ASPX?EVENTID=1524 CALENDAR OF EVENTS

WHY DO WE PAINT THE TOWN PINK IN OUR COMMUNITY?

2018 marks the eleventh year that Opelousas General Health System started Paint the Town Pink. This ini- tiative was created to provide community education about breast cancer and to provide free mammograms, ultrasounds and readings for women and men in our community who qualify. In 2017, 27% of the patients diagnosed with cancer at OGHS were breast cancer patients. That is why we can make a difference. In Louisiana, it is predicted that there will be 3,570 new invasive female breast cancer cases by year-end. In the United States, it is predicted that there will be 266,120 new invasive breast cancer cases diagnosed in 2018.Everyone is touched by breast cancer in some way. We still have lots of work to do. Thank you for supporting Paint the Town Pink by purchasing a t-shirt, attending one of our events or by simply sharing your story. We would like to extend a huge “thank you” to the PTTP committee and community volunteers for all of their hard work in helping to distribute sponsor and pre-order PTTP t-shirts. It was a seamless process thanks to all hands on deck. Thanks also to our wonderful OGHS volunteers who helped with our public sale. If you didn’t get your t-shirt yet, they are still available for sale across from the Gift Shop.

“Pinkest Business and School” Contest Judging of the “Pinkest” Business and School in St. Landry Parish. (Pre-registration is required) Winners will be posted on the Opelousas General Health System Facebook Page. FRIDAY OCTOBER 12, 2018

FRIDAY, OCTOBER 26, 2018 Friday, October 26, 2018 Pink Bag Luncheon & Style Show (Limited Seating) 11:30 am – 1:00 pm – Evangeline Downs Event Center. Tickets can be purchased in the OGHS Business Office or on-line for $15.00. A reserved table of 8 can be purchased for $110

Carolyn Deprimo, Staff Developer in the Education Department and Maxie Lewis, Assistant Director of Environmental Services both recently retired with 37 years of service to Opelousas General We wish both of them the best. CONGRATULATIONS TO THE EMPLOYEES WHO RECENTLY RETIRED

CONGRATULATIONS EMILY SOILEAU & MACEY AUCOIN

Emily Soileau, Outpatient Lab Services & Clinical Projects Manager and Macey Aucoin, Journey to Excellence Coordinator, recently participated in an 8-month program for process improvement. Their project focused on CMS’s 3-hour Sepsis Bundle Compliance in the Emergency Department at OGHS. They graduated from the program on September 11, 2018 and were presented with their LEAN Six Sigma Green Belt Certification at a special reception at the Home 2 Suites by Hilton Park Hotel in Lafayette. Pictured with them are Kenneth Alexander, Vice President of Member Services and Quality Improvement at LHA and Erin Zeringue, A3 Healthcare President and LEAN Six Sigma Master Black Belt.

Congratulations to both of you!

OGHS PURCHASES NEW ACUTE CARE AND ICU BEDS

Opelousas General Health System is replacing the furnishings in all of the hospital inpatient rooms. Last month, we installed 126 new inpatient beds including 110 Centrella smart beds for our Med/Surg, Progressive Care, Rehab and GYN units as well as 10 Progressa smart beds to ICU. These new beds offer fall prevention via voice prompts, visual lighting and bed alarms which provide prompt notification of possible falls to patients, caregivers and nursing staff. Additionally, the new beds are equipped with state-of-the-art, high quality mattresses that provide integrated pressure distribution to help reduce the occurrence of bedsores and infection. The ICU beds have percussion, vibration and rotation capabilities and offer support for pulmonary protocols while achieving best practice of early mobility for critical patients. The overall goal of this upgrade is to increase patient satisfaction while keeping our patients their loved ones and caregivers comfortable and safe while visiting our hospital. We all know that keeping our patients comfortable will help to reduce stress and improve healing. Later this month, we are anticipating the delivery of new sleeper sofas and by the end of the year, all of our inpatient rooms will have new recliners, high back chairs, over bed tables and bedside tables. All of the previous inpatient beds have been returned to Hill Rom for recycling.

OUTPATIENT PHARMACY/MEDS TO BEDS

Opelousas General Health System is pleased to announce the opening of the new Outpatient Pharmacy located on the first floor between Admissions and the Emergency Department. The Outpatient Pharmacy will open on Friday, October 5. The pharmacy will be open to employees only for the first couple of weeks. Initially, the only insurance that will be accepted is OGHS’ Blue Cross. Other insurances will be added once the contracts are complete. Once we are up and running, we will begin our Meds to Beds program which will allow patients to receive their prescription medications prior to being discharged. The Outpatient Pharmacy is open from 8:00 a.m. until 12:00 p.m. Hours of operation will change as our Outpatient Pharmacy department grows.

WHY CREATE AN OUTPATIENT PHARMACY FOR A MEDS TO BEDS PROGRAM?

MEDICATION ADHERENCE IS ONE OF THE GREATEST BARRIERS TO OVERCOME IN REDUCING READMISSION RATES.

50 PERCENT of patients can not recall discharge orders.

57 PERCENT of these patients will likely be readmitted.

THE MAIN BARRIERS TO FILLING PRESCRIPTIONS INCLUDE:

22% had not filled thier prescription by the time of the follow up phone call, average median of lapsed time from discharge usually 12 days

40% of patients filled their perscriptions on the day of discharge

20% filled 1-2

Long wait times at the phramacy

Lack of transportation

Difficulty affording medications

18% waited 3-9 days

days later

www.opelousasgeneral.com

SWIPESENSE

SEPTEMBER

FACILITY COMPLIANCE

1 2 3 4 5

Ambulatory Services

59%

Quality Assurance

Cardiopulmonary Rehab

Respiratory Therapy

+4% From Previous Period 125,036 opportunities

Pedatrics

SWIPESENSE TOP PERFORMERS!!!

Jessica Fontenot Dana Lewis Kayla Boyde Tyler Redmon

97% 94% 92% 91% 90%

Susan Stefan 87% Chernell Curtis 87% Zamaria Johnson 87% Givona Common 86% Stacy Celestine 86% Laura Richard 86% Candice Gigl 86%

Brenda Sennette Wanda Ernestine 89% Elizabeth Thibodeaux 89% Nicole Zeringue 89% Kathy Latiolais 89% Victoria Fontenot 88% Monique Fontenot 88% Shayna Sam 88% Christie Medus 88%

Jessica Fontneot

QUALITY- SEPTEMBER

Overall Inpatient satisfaction scores are about the same as August. It looks like our score is staying the same (4 out of 9 domains at the 80th percentile). The Emergency Department is doing amazingly well this fiscal year! South Campus ED is in the 90th percentile for July , August and September combined! Keep up the great work. These scores directly reflect your performance.

PATIENT SATISFACTION

Goal: Reduce Hospital Acquired Infections to 15 YTD (As July 31, 2018) – 4 infections) 0 CAUTIs 0 CLABSI 0 Total abdominal hysterectomy surgical site infection 0 Colon surgical site infections How can we keep improving? Addressing foleys for the inpatients after day 2 Address the necessity of foley usage Remembering protocols for SSIs and educating staff and patients to prevent infections Encourage proper hand hygiene Reduce the utilization of central lines Educating and emphasizing the c-diff protocol 0 C-diff infections 0 MRSA bacteremia

Departments Above or at Target Outpatient Services Emergency Department

Departments Above or at Target Ambulatory Surgery Inpatient

PATIENT COMMENTS

My day time RN, who was Mallorye went above and beyond to make my stay as pleasant as possible. 5 stars to her! “I was on the 5th floor, room 580. The nurse Robert, Melissa, and Zamaria was excellent.”

“The nurse, Mary, was very helpful in addressing my concerns.”

“The staff from the kitchen always offered to fix my tray so I could eat & checked if I was finished before taking the tray.”

“All nurses were great but nurse “Perry” was one of the best nurses I have ever encountered. Mr. Rob was amazing!”

"I actually had all the night nurses in my room at one point. They were all courteous and amazing. Roger Henson, Lisa Paitsel, Tory Marcantel. Awesome nurses. ”

Main Campus 539 E Prudhomme St Opelousas, LA 70570

South Campus 3983 I 49 S Service Rd Opelousas, Louisiana 70570

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