UK Parliament_Director of Customer Experience & Service Del…

Person Specification

Criterion 1 Significant experience of managing a large multi- disciplinary operational team in a complex multi-site organisation, with the ability to set and deliver a coherent vision and strategy.

Criterion 2 Proven leadership skills with demonstrable experience of engaging teams and delivering sustainable improvements and cultural change; able to build and embed a high performance culture.

Criterion 3 Strong commercial

acumen and extensive experience of contract management for high value,

operational services. Ability to build effective working partnerships with third party suppliers and to deliver value for money. Proven experience of managing large budgets in line with organisational standards.

Criterion 4 Demonstrable ability to

build open, collaborative, and trusted relationships across a complex landscape based on trust and authenticity. Ability to manage and influence senior stakeholders

effectively, and confidently navigate senior governance spaces.

Criterion 5 Ability to communicate clearly, confidently and persuasively with stakeholders, customers, colleagues and suppliers at all levels, both orally and in writing.

Criterion 6 Ability to analyse a situation,

drawing on a range of sources, and to consider innovative solutions which take into account wider consequences. Acute political and organisational judgement with the ability to make

sound high-level strategic and tactical decisions quickly under pressure.

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