UK Parliament_Director of Customer Experience & Service Del…

Application and Selection Process Further details will be provided if you are successful at the initial application stage. We may ask you to complete a test, presentation or other assessment as a part of your recruitment process. If you are invited to interview, we will ask you a combination of competency questions and role specific questions solely based on the criteria below. Any presentation or test requirements will be clearly communicated to you well in advance of your interview. As a Disability Confident Leader, it is important that we are able to make appropriate arrangements or adjustments where necessary in order to create a full and equal participation in the selection process. If you require any reasonable adjustments, please contact the recruitment team to see how we can meet your needs.

Porterage and Storage The Porterage and Storage team assist with the relocation of items and furniture within the Parliamentary Estate, catering to the needs of Members, Peers, and House staff. Logistics The Logistics team manage a wide range of complex contracts, such as the Offsite Screening and Consolidation Centre (OSCC), Royal Mail, Travel Office, Mail Screening, Westminster Gym, Stationery, and Late Night Transport. The team set logistics standards to ensure buildings can be effectively serviced, contracts are delivered in line with specifications, and provide the best value for money option for Parliament. Security Successful candidates will be required to complete pre-employment checks. This includes security vetting to Counter Terrorist Check (CTC) level or higher, as described in the job description. All successful candidates are required to pass these checks before an offer can be confirmed.

To enable meaningful checks to be carried out you will need to have lived in the UK for a sufficient period of time. To undergo a CTC, you must have normally resided in the UK for a minimum of 3 years out of the last 5 years.

functions to support colleagues deliver excellent services on the Parliamentary Estate and remotely. We provide the opportunity to have a hybrid working arrangement, in line with our Hybrid Working Policy. The nature of any such arrangement, varies according to the requirements of each job as there are some roles which can only be carried out from the Parliamentary Estate. Workplace Adjustments As an inclusive employer, the House of Commons supports individuals in need of workplace adjustments. The workplace adjustment process prevents, reduces or removes problems you might face at work. Adjustments can be requested to help with obstacles relating to mental health, and physical or non-physical requirements. You can request a workplace adjustment if you have a disability and/or experience a difficulty or disadvantage in your workplace.

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Hours We offer a range of flexible working options and actively encourage applications from candidates expressing a wish to perform the role in a flexible working arrangement such as part-time working, job-share and compressed hours. Net conditioned full-time working hours for staff of the House in the Senior Commons Structure are 36 hours per week plus additional hours as the service of the House may require. This excludes daily meal breaks of one hour. Exact times of attendance each day are to be agreed with line management. Hybrid Working Our mission is to support making Parliament happen – this means being ready to carry out our essential

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