ASSISTANT DIRECTOR OF ESTATES OPERATIONS
CANDIDATE INFORMATION PACK
CONTENTS ABOUT UEL
OUR CAMPUSES
CONNECTED CAMPUS
VISION 2028
THE ROLE
The University of East London is a careers-first university. We prepare our students for the jobs of the future and have been doing this proudly for 124 years. Our story started in 1898. We've survived wars, celebrated mo- mentous sporting events and fought against society's biggest sus- tainability issues. Now in the digital age, the world of work is rapid- ly changing, and we're adapting to ensure our graduates have the skills and resilience to succeed in their careers and make a positive impact on society and the planet. THE CAREERS-LED UNIVERSITY We're changing the face of education to match the ongoing funda- mental shift in working cultures. We have collaborated with industry to re-develop, re-design and validate our course portfolio, so the knowledge our students gain reflects the changing needs of indus- try and prepares our learners for sustainable careers of the future.
PERSON SPECIFICATION
EMPLOYEE BENEFITS
APPLICATION PROCESS
OUR VISION
We've always been a pioneering in- stitution and is our ambitious 10-year strategy. We're reshaping education for the benefit of all, giving students from any background the skills and opportunities to thrive in the modern world.
There's plenty of choice in London. But you won't find anywhere like the University of East London. Nowhere else quite matches us for a unique sense of community. Our communi- ty is made up of 25,195 total students from 140 different countries studying at the University of East London and collaborative partners. • Ethnicity breakdown*: Asian 34%, White 26%, Black 24%, Mixed 5%, Other 4%, Not known 6%
57% , male 43%
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52% of our students are the first in their family to attend univer- sity* (* From available data for 2020/21. Figures rounded to nearest whole number)
We embrace diversity. As our cam- puses are home to people from all walks of life, who join us from all cor- ners of the globe, it ensures our stu- dents develop new ideas, discover new opportunities and make new connections.
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Gender breakdown*: Female
The East of the capital is full of opportunities with business- es, developments and innovative careers at every turn. The Olympic Boroughs have the youngest, fastest growing, and most multicultural neighbourhoods in the UK. There has never been a better time to live and learn in east London. • 25,195 total students enrolled at UEL & partner institutions (as of 1 December 2021) • 1 new tech company is formed every hour in London (uk- tech.news) • There will be 125,000 new jobs in East London by 2030 (london.gov.uk) With campuses in Stratford and the Royal Albert Dock, we're at the heart of it all. Global businesses are making the area their base and the skyscrapers of Canary Wharf create a bril- liant backdrop. Because industry in the area is connected to the rest of the world, so are we. LONDON IS MOVING EAST
Inclusivity is at the heart of our institution. We are continuously pushing boundaries and finding solu- tions to complex social, environmental, and eco- nomic challenges. • Ranked number 1 in the UK for addressing ine- qualities (2nd in the world) by the Times High- er Education Global Impact Ranking, 2020 • We hold the Athena Swan Bronze award for gender equality, are a disability-confident em- ployer, and we are a Stonewall – Silver Em- ployer • The University of East London achieved a Bronze Race Equality Charter (REC) award in May 2019 We help students develop big ideas for a kinder world, inspiring the workforce of the future through a careers-based education and giving back to the local community.
OUR CAMPUSES
Our historic Stratford campus is located in one of the best-connected areas of London: close to Stratford's thriving town centre, as well as the Queen Eliz- abeth Olympic Park which hosted the 2012 London Olympic Games. The Stratford campus is home to the School of Education and Communities, and Hospital and Primary Care Training Hub which houses Nursing, Physio- therapy, Podiatry and Occupational Therapy. Stratford's facilities include a new state-of-the-art library and learning centre, upgraded laboratories and computing services as well as a campus restaurant, bookshop and Students' Union cafe-bar. Westfield Stratford City - Europe's largest indoor shopping mall - is just one of Stratford's attractions, alongside many other shops, cafés, bars and restaurants. There are two multiscreen cinemas, a theatre, an arts centre and much more.
DOCKLANDS CAMPUS Our waterfront campus in the historic Royal Docks provides a modern, well-equipped learning environment, with modern lec- ture theatres and seminar rooms, a 24/7 library and learning cen- tre, and a multimedia production centre - complete with audio and visual labs and studios. We are one of the few London universities to have a self-contained campus - jump off the Docklands Light Railway (DLR) and you're only steps away from our waterfront campus. There's also easy access to the Elizabeth Line, meaning you can be in Tottenham Court Road in 21 minutes! Our Docklands Campus Student Village is close to everything the local area has to offer and houses many of our students. We have a 24/7 security team on-campus and you can travel to and from our other campuses using our free bus ser- vice. Features include: our 24/7 Docklands library, our £21m Sports- Dock centre, Knowledge Dock, flexible learning spaces, cam- pus shops, the Children's Garden Nursery, a community garden, cafés, eateries, a late bar, plus Student Union facilities, including a student lounge.
UNIVERSITY SQUARE STRATFORD (USS) CAMPUS
University Square Stratford is one of London's most modern and well-equipped campuses. It is home to our institute of Performing Arts and we teach business, law and criminology here too. Our Le- gal Advice Centre gives students the opportunity to give back to the community by offering free advice to those unable to pay for it. We have invested £33 million in facilities including a student cen- tre and help desk, specialist dance and performance art spaces, a Harvard lecture theatre with live lecture capture technology and a
simulated courtroom for mooting experience. The campus is close to new Stratford devel- opments such as Westfield Stratford City, and next door to the Theatre Royal and Picture- house cinema.
• To support our new ways of working and different workstyles, we’ll be introducing new staff workspaces to support agile working and collaboration. • At Docklands we will transform the Knowl- edge Dock building and develop a new, leading facility. The Royal Docks Cen- tre for Sustainability (RDCS) will create a place for impactful engagement and workspace which delivers positive growth benefits for the UEL community as well as residents, communities and businesses across the Royal Docks and Newham. • An enhanced reception within the CC Building at Stratford will become an en- gaging and vibrant focal point for anyone coming to UEL. • In the longer-term we have extensive plans to develop the Stratford campus. These include student accommodation village, sports, student support services and more academic space. • An assessment for the re-orientation of the entrance to the building at University Square Stratford to provide more kerb ap- peal, a welcoming entrance and showcase space.
wellbeing) so you can actively explore all the campuses and learn more about them. We’ll be creating enhanced and accessible Career Zone areas at all campuses to provide more support and guidance for students. Sustainability These works aim to create fun and dynamic spaces for the UEL community to thrive to- day, tomorrow and for years to come. While we make these improvements, we clearly have UEL’s vision in mind to be the most sustainable university in London. In-line with this, the Con- nected Campus team works with local suppli- ers to create sustainable outcomes, carefully considering where resources come from and maximising equipment by efficiently keeping these in circulation for as long as possible. The programme also supports innovative solutions to recover and regenerate materials no longer need so they can be used for other purposes.
Connected Campus is the UEL's multimillion-pound investment programme to improve its three campuses by creating more pioneering, vibrant and welcoming spaces for people to study, work and live. The programme started in April 2021 and is led by the Projects and Es- tates Development (PED) team. During phase one, we invested £20m and: created outdoor focal points (Campus Hearts) at all campuses; showcased our enhanced visual identity and clear signage; developed new places; and introduced new learning and teaching spaces to pi- oneer future careers in a changing world.
Future transformations
The above work will take place during summer 2022 and there are plans for additional works to take place later in the academic year and beyond, including:
CONNECTED CAMPUS 2022 - 23
Stratford We will develop our ground-breaking Hospital and Primary Care Training Hub facility. During phase one we created wards, an at home envi- ronment, a teaching space, a boardroom and placed an ambulance outside. During phase two we will develop this building by creating a new flexible working space that resembles an accident and emergency department, further enhancing UEL’s ambitions to offer an inclu- sive and inter-professional careers 1st learn- ing experience. A student oasis will be created adjacent to the Hub at University House, along with a self-service coffee pod machine creat- ing a truly relaxing space for students, and we’ll be giving the Dome a new look so it can better serve students and staff as an events and en- tertainment venue. University-wide Building on our partnership with Siemens, we are starting to implement our net-carbon zero programme of works which will include LED lighting and building management system up- grades across all campus. Across Docklands and Stratford, we’ll be in- troducing activity trails (sports, discovery and
Building on the success of these works, we are now in phase two and will be developing our estate further to create more spaces that con- nect the UEL community. Docklands We will develop the SportsDock to make the facilities even better. The gym and fitness cen- tre rooms are undergoing a refurbishment with new state-of-the-art equipment, a specially designed indoor cycling studio for live instruc- tor-led and on-demand classes, plus improve- ments to the changing facilities. We’ll be relocating Costa Coffee in the West Building to improve access to University Square and introducing The Merchant – a new social and entertainment VIP space that will act as a multi-functional venue for staff and students to use day and night. The entrance to the AVA building will be trans- formed with wide windows connecting pas- sers-by to the creative work displayed in the re-launched Way Out East Gallery.
VISION 2028
At the University of East London, we're constantly adapting. Today's world is changing constantly. Tomorrow's problems are unknown. Society depends on experts for an- swers. Everything we do is geared towards preparing for an unpredictable future. Vision 2028 is our ambitious 10-year strategy. We're working with industry to reshape education for the benefit of all, giving students from any background the skills and op- portunities to thrive in a changing world. Our priorities remain resolute to our mission: driving career-ready student inclusion, in- creasing our reputation for the benefit of our alumni and social impact of the University.
CROSS CUTTING INSTITUTIONAL PROGRESS
“
Digital First Developing digital fluency throughout the University, creating learning experiences and spaces which meet the needs of future students, employers and entrepre- neurs. Connected Campus We are globally connected with educators, industry and communities to pioneer futures for a 4.0 economy and inclusive society. Health Gain We believe in health, physical activity and sport for all. We have an elite athlete zone and are the London Talent Hub for Basketball England. Equality, Diversity and Inclusion We are committed to realising an inclusive environment and are one of only 12 universities in the UK with the Race Equality Charter.
The University of East London has been pioneering futures since 1898, from the 2nd Industrial Revolution through to where we are now, the 4th. We are a careers-led university. Our mission is to prepare you for the jobs of the future."
PROGRESS
Professor Amanda J.Broderick, Vice-Chancellor & President
In Year 3/4 of Vision 2028, we contin- ued to be tested by the global pandem- ic and since then have taken decisive action to advance our education and research impact, while responding dy- namically in constantly changing cir- cumstances. Our multi-layered Covid response sys- tem kept our community safe, our Dual Delivery framework engaged students to ever-higher levels, and our series of wellbeing initiatives provided intellectu- al, emotional and physical support dur- ing a historically difficult time. We also took the opportunity to explore new themes. In Year 3 of Vision 2028 we moved for- ward with the following strategies: • Becoming a leader in the local and global climate change conversation and a net-zero carbon institution
ing of students, staff and the local community with care, compassion and commitment Harnessing the power of sport to transform lives individually, locally and nationally This year we also celebrated the launch of our multi-million pound Connected Campus improvement programme, designed to increase the accessibility of our campuses to our community and to enhance the education and industry inter- face
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Future professional | EMPLOYER LED CAREERS ZONES We are proud to announce ground-breaking collaborations with world-leading companies to drive graduate-level ca- reers and fulfil rewarding life goals. Sustainability | EDUCATION 4.0 Implementing cloud technologies to improve performance, generate cost savings and provide an outstanding learning experience for students. Future Graduate | MAXIMISING MENTAL WEALTH The world of work is changing and so are our degrees. We are developing professional fitness to accelerate employ- ment-readiness for a 4.0 economy. Future Life | INNOVATION PIONEERS Our academics are pioneers of new thinking that impact people and planet. Their knowledge advances practice, policy and wellbeing in every community we serve.
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Now, as we continue to focus in Year 4 of Vision 2028, our careers-first vision has remained constant. We empow- er our learners, build Industry 5.0 ca- reer-readiness, and nurture an inclu- sive industry-facing environment that is central to the creation of a more di- verse talent pipeline.
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Supporting the health and wellbe-
THE ROLE
MAIN DUTIES
& RESPONSIBILITIES
Job Title:
Responsible to: Responsible for:
Assistant Director of Estates - Operations
Director of Estates
All staff on estates operations and managed contracts. UEB and UMB members and external contractors
Specifically, the Assistant Director of Estates will:
School/Service:
Estates
Grade:
Liaison with:
Management
1. Lead the development of Facilities and Campus Management, Security, Maintenance and Print teams. 2. Develop policy, strategy and best practice to ensure an estate and supporting services fit for purpose, of appropriate condition and functional suitability to deliver excellence in research and teaching and meeting other relevant institutional priorities including cost effectiveness. 3. Ensure the most efficient and cost-effective models for delivery of services meeting statutory and regulatory compliance requirements and institutional objectives including the highest levels of customer service and improving the student and staff experience. 4. Lead the development and implementation of the strategy for all managed services having regard to agreed institutional priorities in conjunction with the other Estates staff. 5. Lead the development and delivery of flexible, cost effective, efficient, and safe facilities management services to standards appropriate to meet business needs and that are also operationally resilient and robust. 6. Lead the development and delivery of flexible, cost effective and efficient administration and business support services to standards appropriate to meet business needs and that are also operationally resilient and robust. 7. Ensure high quality customer service to users and occupiers
of the estate and facilities, with particular focus to ensure that agreed standards are consistently maintained. 8. Critically review all processes, systems and methods of providing operational services; develop and implement improvements and performance targets. 9. Contribute to the preparation of business cases, working closely with the Director of Estates and Director of Finance to ensure project approvals are managed in line with agreed processes and expectations. 10. Ensure compliance with all statutory, regulatory and institutional requirements and recommended best practice. 11. Drive a ‘safety first’ culture within the team and with all suppliers to ensure the delivery of a safe, healthy and secure environment for students, staff and visitors.
contracted
works money
represent
Campus:
Docklands
value the University and that appropriate and effective risk management, corporate governance and audit controls are in place. 16. Drive continuous performance for for improvement across external contractors, consultants and other service providers. 17. Oversee and co-ordinate the digitisation and maintenance of essential records, including asset register, critical maintenance records with university stakeholders to ensure that all records are updated. 18. Ensure excellent communications within the team, across the Service and with all customers and stakeholders. 19. Ensure the team has appropriate technical and professional skills and necessary management competencies; identify and provide development opportunities. 20. Champion the Estates Service values, promote and sustain a positive culture. 21. Ensure the maintenance of own professional knowledge and CPD by attending relevant seminars, training sessions and networking groups as necessary. 22. As duties and responsibilities change, the job description will be reviewed and amended in consultation with the post- holder. The post-holder will carry out any other duties as are within the scope, spirit and purpose of the job as requested by the line manager.
The University of East London is seeking an Assistant Director of Estates to lead the transformation, development and implementation of the strategy for the provision of high-quality, customer-focused and value-for-money operational estates and facilities management services. Reporting to the Director of Estates, the Assistant Director of Estates will be key to developing a ‘best in class’ delivery of customer-focused estate operations services including Campus Management, Security, Maintenance, Cleaning and Print teams. The post holder will lead the transformation, and performance improvement and develop effective working relations with Business Partners and staff at all levels across estates & facilities, faculties, and suppliers to ensure first-class and smooth running of EAF operations and associate services. Now is an exciting time to be joining the University and taking up this role. There are bold plans for the University and the development of the estate, the estates and facilities team is a high-energy, positive and dynamic environment, and the university offers a fantastic working environment, inspiring campus facilities and a host of generous staff benefits.
NEVER NOT MOVING FORWARD
Build your career, follow your passion, be inspired by our environment of success. #BeTheChange
the most socially inclusive and international Universities and comprising one of the most diverse staff populations in the UK (50% of our professoriate identify as being from minority ethnic backgrounds), we are hugely proud of our track record in reducing inequalities, ranked first in the UK and second globally (Times Higher Education Global Impact Rankings, 2020). Our commitment to equality, diversity and inclusion is at the heart of Vision 2028. We are building an environment of success where colleagues are supported to achieve, and our community can flourish and thrive. We are an accredited Investors in People Award Institution and have achieved the Investors in People Health and Wellbeing Award. With the Athena Swan Awards and being one of a small number of universities to have achieved the Race Equality Charter Award, we continue on our journey to address and reduce barriers to opportunity. So, if you are looking to build your career in a dynamic, inclusive and performance-focused team and are inspired by our environment and drive for success, we want you to apply to join the University of East London. We are looking for inspirational individuals who have a passion to make a positive difference to people and planet, creating a more sustainable future for everyone.
The University of East London is one of the most diverse and vibrant universities in the global capital. Our pioneering and forward-thinking vision is making a positive and significant impact to the communities we serve, inspiring both our staff and students to reach their full potential. Born in 1898 to serve the skill needs of the second industrial revolution, the University of East London commenced year four of its transformational 10-year Vision 2028 strategic plan led by our Vice-Chancellor and President, Professor Amanda Broderick, to advance Industry 4.0 careers-first education. We have a clear route-map to provide a springboard for the jobs and opportunities of the future; drive diversity in the 4.0 talent pipeline – working in partnership to promote talent wherever it is found; and to create an inclusive and sustainable, green future. We are looking for forward-thinking, innovative, curious, high-energy, self-aware people who are passionate about making a positive difference and who will thrive in an inclusive and diverse University community. As one of
12. Drive
continuous
financial
and improvement — Improving cost efficiency while maintaining consistency or improving service levels, responsive to changing business needs. 13. Foster a culture of shared goals service and objectives across the service to ensure consistent application of standards, optimum use of resources to meet programme and operational needs and effective planning of internal and extremal resource needs. 14. Develop, manage and control all operational team budgets. 15. Ensure that all projects and
PERSON SPECIFICATION
EDUCATION, QUALIFICATIONS AND ACHIEVEMENTS: Essential criteria • A relevant first degree and relevant experience and further relevant qualification. (A) Desirable criteria • A relevant Professional qualification (e.g. MCIBSE, MBIFM, MRICS, MCIOB, CEng). KNOWLEDGE AND EXPERIENCE: (e.g. gained at work or through voluntary activities) Essential criteria • The ability to contribute to, and support, the strategic leadership within the Estates and Fadlifies team and development of effective strategic links across the wider University to ensure the University’s strategic aims are met. (A, I) • Evidence of team leadership including recruitment, team building and individual professional development. The ability to build and motivate internal and external teams ensuring alignment with delivery goals in order to successfully develop and deliver soft FM services strategies. (A,) • Proven ability of negotiating effective contractual terms for maintenance, services and consultancy agreements. (A, I) • Ability to communicate complex information to a diverse range of audiences and stakeholders using a variety of techniques and achieve effective stakeholder and relationship management. • Evidence of financial planning and budget management for significant budgets ensuring accurate cash flow forecasting. (A, I) Desirable criteria • Evidence of delivering process improvement across a range of operational areas. (A, l) • Experience of working within large complex organisations. (A, I)
SKILLS AND ABILITIES: (eg. Teaching, report writing or computing) Essential criteria • Experience of prioritising complex and often- conflicting project demands ensuring appropriate risk management approaches are used. (A, l) Evidence of managing and developing systems to ensure statutory compliance across a wide range of infrastructure and systems within a complex large estate. (A, l) • Ability to deliver cultural change within the Operations team, through strong, values-driven leadership and to lead change in a constantly evolving higher education marketplace. (A, l) Desirable criteria • Professionally focused with the ability to think laterally to meet goals. (A, I) • Welcome challenge in an open, participative, and transparent style. (A, l) PERSONAL ATTRIBUTES AND QUALITIES: • Ability to lead or motivate, interpersonal skills, commitment to equality and diversity issues Desirable criteria • Evidence of ability to increase customer satisfaction and exceed expectations. (A,l)
Criteria tested by Key:
A = Application form C = Certification I = Interview P = Presentation
EMPLOYEE
BENEFITS CYCLE TO WORK SCHEME – This offers you an average discount of over 30 per cent for purchase of bikes and accessories with no minimum spend. The maximum cost is £3,000 allowing the purchase of e-bikes. VOLUNTEERING LEAVE – We offer you an additional two days per annum on full pay for any charitable work. This is a time matching scheme, so you’ll need to do four days volunteering using two days from your holiday entitlement. EYE CARE VOUCHERS – We’ve partnered with Specsavers and we will pay for your examination as well as making a contribution to the cost of the frames.
Here at UEL we understand it’s about more than just a salary. It’s about the entire package on offer along with our amazing working environment and inclusive culture. PENSION CONTRIBUTION – We offer a 20 per cent pension! You contribute 4 per cent and we’ll contribute 16 per cent. If you prefer not to make any contributions, we’ll still pay in 10 per cent for you. DEATH IN SERVICE – The benefit we hope you never need. Three times your pensionable salary is payable for all members of the pension scheme. HOLIDAY – You’ll receive 30 days per year, plus bank holidays. We usually close for three days during Christmas, so you should gain an extra three days. SHARED SUCCESS AWARD – This is a discretionary high-performance annual bonus scheme that pays up to £4,250 pa. HYBRID & FLEXIBLE WORKING – Most of our roles are open to some hybrid and flexible working. However, this is dependent on the duties / responsibilities of the role and won’t be available for all roles (average two days a week in office). HEALTHCARE CASHBACK – We provide access to the Simply Health cashback scheme so you can cover yourself and family at the right level for you. EMPLOYEE DISCOUNT PORTAL – Discounts on a wide range of items including tech products (inc Apple / Samsung etc) to holidays and naturally occurring retail spending from food shopping, dining out, clothing, DIY to cinemas. In March 2023 our ‘Success Together’ retail discount card will launch. This is a UEL-branded pre-pay Visa debit card which provides access to discounts (averaging saving of 7.5 per cent) at 94 retailers such as Argos, Asda, B&Q, Boots, Halfords, M&S, New Look, Pizza Hut, Primark, River Island, Sainsburys, Waterstones, Wilko and Zizzi among others.
RAIL TICKETS – We offer an interest free loan for the purchase of rail tickets.
EMPLOYEE ASSISTANCE PROGRAMME – We’re all human and sometimes need some extra support. Our EAP offers you free and confidential access to a range of counselling and support services to help manage difficult situations. You can also access eight free counselling sessions.
STRATFORD CAMPUS - Our Stratford campus is in a vibrant area with loads of shops, bars, and restaurants on the doorstep, all within a few minutes’ walk from the Maryland and Stratford stations. UNIVERSITY SQUARE STRATFORD (USS) - Our University Square Stratford (USS) campus is situated in the heart of Stratford’s business, arts and enterprise district, minutes away from amenities such as Westfield Stratford City, Theatre Royal and Picturehouse cinema. An impactful building at the heart of UEL’s careers-first mission, the campus features a mock courtroom, Trading Floor, Strategy and Marketing Analytics Lab, Tax & Accountancy Clinic and Boardroom Simulator. OVERNIGHT ACCOMMODATION – Ensuite rooms are available to all employees at our Docklands campus from £36 per night. This is a popular benefit and should be booked in advance to ensure availability.
SHOWER FACILITIES are available at all our campuses
AS AN EMPLOYEE OF UEL YOU SHOULD BE ELIGIBLE FOR A WIDE RANGE OF DISCOUNTS, EXAMPLES INCLUDE: • 25 per cent off your monthly bill with O2 Open • Up to 20 per cent off selected Apple products • TOTUM Discount card - TOTUM Discount card gives discounts off over 350 brands and a free Taste card • Eligibility for Costco membership and £10 off your first year’s membership fee. • Discounts are offered by the above retailers and are subject to change at their discretion. If you have any questions about our amazing array of benefits and facilities, your Talent Acquisition Partner will be happy to provide more detail.
RELOCATION ASSISTANCE - This may be available depending on your individual circumstances.
GYM MEMBERSHIP – Full gym (Docklands campus) access is available to all UEL employees for £20 per month. CAR PARKING - car parking is available at all our campuses. Docklands campus - Our Docklands campus provides beautiful views overlooking the river next to City Airport and is only a few stops from the Elizabeth Line. We’re an open university campus with 24-hour security offering you loads of facilities including: Costa Coffee, coffee bar (free coffee every Friday at 10- 11am), canteen (free breakfasts every Wednesday morning), gym, shop and a bar that are all less than 100 metres from Cyprus DLR station.
LOCKABLE BIKE SHELTERS are available at all our campuses
APPLICATION PROCESS The University is being supported on this recruitment campaign by the search consultancy The Management Recruitment Group (MRG).
To arrange a briefing discussion please contact our advisor Michael Hewlett (michael.hewlett@mrgglobal.com / 07972 579 938) at MRG.
Applications should consist of a CV and should be sent to michael.hewlett@mrgglobal.com.
The Closing date for applications is Sunday 8th October.
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