THE ROLE
MAIN DUTIES
& RESPONSIBILITIES
Job Title:
Responsible to: Responsible for:
Assistant Director of Estates - Operations
Director of Estates
All staff on estates operations and managed contracts. UEB and UMB members and external contractors
Specifically, the Assistant Director of Estates will:
School/Service:
Estates
Grade:
Liaison with:
Management
1. Lead the development of Facilities and Campus Management, Security, Maintenance and Print teams. 2. Develop policy, strategy and best practice to ensure an estate and supporting services fit for purpose, of appropriate condition and functional suitability to deliver excellence in research and teaching and meeting other relevant institutional priorities including cost effectiveness. 3. Ensure the most efficient and cost-effective models for delivery of services meeting statutory and regulatory compliance requirements and institutional objectives including the highest levels of customer service and improving the student and staff experience. 4. Lead the development and implementation of the strategy for all managed services having regard to agreed institutional priorities in conjunction with the other Estates staff. 5. Lead the development and delivery of flexible, cost effective, efficient, and safe facilities management services to standards appropriate to meet business needs and that are also operationally resilient and robust. 6. Lead the development and delivery of flexible, cost effective and efficient administration and business support services to standards appropriate to meet business needs and that are also operationally resilient and robust. 7. Ensure high quality customer service to users and occupiers
of the estate and facilities, with particular focus to ensure that agreed standards are consistently maintained. 8. Critically review all processes, systems and methods of providing operational services; develop and implement improvements and performance targets. 9. Contribute to the preparation of business cases, working closely with the Director of Estates and Director of Finance to ensure project approvals are managed in line with agreed processes and expectations. 10. Ensure compliance with all statutory, regulatory and institutional requirements and recommended best practice. 11. Drive a ‘safety first’ culture within the team and with all suppliers to ensure the delivery of a safe, healthy and secure environment for students, staff and visitors.
contracted
works money
represent
Campus:
Docklands
value the University and that appropriate and effective risk management, corporate governance and audit controls are in place. 16. Drive continuous performance for for improvement across external contractors, consultants and other service providers. 17. Oversee and co-ordinate the digitisation and maintenance of essential records, including asset register, critical maintenance records with university stakeholders to ensure that all records are updated. 18. Ensure excellent communications within the team, across the Service and with all customers and stakeholders. 19. Ensure the team has appropriate technical and professional skills and necessary management competencies; identify and provide development opportunities. 20. Champion the Estates Service values, promote and sustain a positive culture. 21. Ensure the maintenance of own professional knowledge and CPD by attending relevant seminars, training sessions and networking groups as necessary. 22. As duties and responsibilities change, the job description will be reviewed and amended in consultation with the post- holder. The post-holder will carry out any other duties as are within the scope, spirit and purpose of the job as requested by the line manager.
The University of East London is seeking an Assistant Director of Estates to lead the transformation, development and implementation of the strategy for the provision of high-quality, customer-focused and value-for-money operational estates and facilities management services. Reporting to the Director of Estates, the Assistant Director of Estates will be key to developing a ‘best in class’ delivery of customer-focused estate operations services including Campus Management, Security, Maintenance, Cleaning and Print teams. The post holder will lead the transformation, and performance improvement and develop effective working relations with Business Partners and staff at all levels across estates & facilities, faculties, and suppliers to ensure first-class and smooth running of EAF operations and associate services. Now is an exciting time to be joining the University and taking up this role. There are bold plans for the University and the development of the estate, the estates and facilities team is a high-energy, positive and dynamic environment, and the university offers a fantastic working environment, inspiring campus facilities and a host of generous staff benefits.
NEVER NOT MOVING FORWARD
Build your career, follow your passion, be inspired by our environment of success. #BeTheChange
the most socially inclusive and international Universities and comprising one of the most diverse staff populations in the UK (50% of our professoriate identify as being from minority ethnic backgrounds), we are hugely proud of our track record in reducing inequalities, ranked first in the UK and second globally (Times Higher Education Global Impact Rankings, 2020). Our commitment to equality, diversity and inclusion is at the heart of Vision 2028. We are building an environment of success where colleagues are supported to achieve, and our community can flourish and thrive. We are an accredited Investors in People Award Institution and have achieved the Investors in People Health and Wellbeing Award. With the Athena Swan Awards and being one of a small number of universities to have achieved the Race Equality Charter Award, we continue on our journey to address and reduce barriers to opportunity. So, if you are looking to build your career in a dynamic, inclusive and performance-focused team and are inspired by our environment and drive for success, we want you to apply to join the University of East London. We are looking for inspirational individuals who have a passion to make a positive difference to people and planet, creating a more sustainable future for everyone.
The University of East London is one of the most diverse and vibrant universities in the global capital. Our pioneering and forward-thinking vision is making a positive and significant impact to the communities we serve, inspiring both our staff and students to reach their full potential. Born in 1898 to serve the skill needs of the second industrial revolution, the University of East London commenced year four of its transformational 10-year Vision 2028 strategic plan led by our Vice-Chancellor and President, Professor Amanda Broderick, to advance Industry 4.0 careers-first education. We have a clear route-map to provide a springboard for the jobs and opportunities of the future; drive diversity in the 4.0 talent pipeline – working in partnership to promote talent wherever it is found; and to create an inclusive and sustainable, green future. We are looking for forward-thinking, innovative, curious, high-energy, self-aware people who are passionate about making a positive difference and who will thrive in an inclusive and diverse University community. As one of
12. Drive
continuous
financial
and improvement — Improving cost efficiency while maintaining consistency or improving service levels, responsive to changing business needs. 13. Foster a culture of shared goals service and objectives across the service to ensure consistent application of standards, optimum use of resources to meet programme and operational needs and effective planning of internal and extremal resource needs. 14. Develop, manage and control all operational team budgets. 15. Ensure that all projects and
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