Housing-News-Report-April-2018

HOUSINGNEWS REPORT

PREDICTING LIKELY EVENTS IN REAL ESTATE WITH DATA-POWERED AI

ATTOM offered outside of the standard public record property datasets that would be very beneficial to our models. That was of course icing on the cake. On the pricing front, our rep John — whom I’ve known for many years and is a great industry resource — worked with us closely to fairly and flexibly price the data licensing agreement so that we were getting the data and terms that fit the specific objectives of Likely.AI. Lastly it became apparent during the evaluation process that the level of customer service we would be getting from ATTOM far exceeded what we were getting from the other company. When dealing with that other company, we had to wait months for something to get done. We had to sit on our hands for months. That high level of customer service continued after we signed on as an ATTOM client. As with any data provider, there are always challenges that arise, but ATTOM has been quick to respond to and address those challenges. As long as I have the support of my data provider to solve a problem, that’s what I need. As long as it’s getting resolved in a timely manner. That was something that was a deciding factor for us. The data delivery was actually a pretty smooth process; there weren’t a lot of errors, which is a testament to the robust data management process that ATTOM employs — merging all the various sources together to create one superset of property data. What has been your experience with the data delivery?

“We were evaluating ATTOM against another company, and really what it came down to for us was model accuracy and price. At a baseline, we wanted to make sure that our models would function as well or better with ATTOM data and that ATTOM data coverage was comparable or better than the other source. ATTOM passed this initial check with flying colors.”

What has been your experience with customer service? Our rep John carries around two cell phones, and he gave me both cell phone numbers and told me to call him any time. There was nothing that ever fell through the cracks. And that was very important to me being in a detailed-oriented space. Having someone at the customer support level being able to understand and being able to get us in touch with the right people very quickly is key to our success, and ATTOM has excelled in providing that high level of customer support.

What has been your experience with the data quality? Each property in the ATTOM Data Warehouse is assigned a unique ID that persists across all records associated with that property, and that ensures that the data quality and quantity is consistent across all areas. ATTOM has also been willing to listen to — and work on implementing — our recommendations to improve the data for our specific use case. That type of responsiveness is far above and beyond what we have experienced with others in the industry.

13

APRIL 2018 | ATTOM DATA SOLUTIONS

Made with FlippingBook Online newsletter