Associate Development Center

ASSOCIATE DEVELOPMENT CENTER ASSORTMENT SERVICES

Competency Handbook

HOW TO USE THIS HANDBOOK:

After identifying a competency(s) set SMART Goals to help you grow either withing your role or future role(s)and link them to your Individual Development Plan (IDP) Use the Interactive Career Map to identify competencies within your role or within desired future roles Use this Handbook as a resource guide to connect you with details on competencies and resources to help you achieve your SMART Goals.

Reminder, your goals aren’t a 1 x a year conversation. You should be discussing your goals weekly/monthly with your manager

HANDBOOK KEY:

• Courses offered in this handbook may be offered internally via Continuous Improvement & Training Or via the Assortment Academy • $$(medium cost) • $$$(high cost) Please work with your supervisor on costs prior to taking the course Courses with: • $(low cost)

Returns to the Table of Contents

Links to external site for more information

Reading & Extra Resources

Subject Matter Experts

Note

USE SUCCESS FACTORS FOR YOUR LEARNING

The courses provided here that are not provided on LinkedIn. During your performance review discuss the courses you have taken with your supervisor. Courses outside of this handbook can be searched and linked to your IDP via Success Factors: Peapod Intranet>Success Factors>Learning>Find Learning

(Under The Development Dropdown) You can link the courses to your IDP or add them after by selecting Add New Learning Activity

TABLE OF CONTENTS

Learning & Development Model

• Analysis & Insights • Change Management • Coaching Performance • Collaborative Partnerships • Decision Making across teams • Internal & External Communication • Item Life Cycle • Maintaining Work / Life Balance • Negotiation Skills • Omnichannel • Project Management • Supply Chain • Systems & Technology • Time Management Assortment Services Competencies

LEARNING & DEVELOPMENT MODEL

70%

Experiential Working with new & challenging experiences (set goals)

20%

Social Learning Build communities & special interest groups (mentoring & coaching)

Training Structured courses, workshops & e-learning (courses, case studies, etc.)

10%

ASSORTMENT SERVICES Functional Competencies & Resources

7 7

COMPETENCIES PER ROLE - PLANOGRAM

Competency

Analyst II

Manager I

Manager III

Analysis & Insights Change Management Coaching Performance

B B B B B B B B B B B B A

B A

A A A

A A A A A B A A

I I I I

Collaborative Partnerships Decision Making across teams Internal & External Communication

I I

Item Life Cycle

A A A A A A

Maintaining Work / Life Balance

I I I I I

Negotiation Skills

Omnichannel

Project Management

A A B B A

Presentation Skills

Supply Chain

I I

Systems & Technology

I I

Time Management

Legend: B - Basic I - Intermediate A - Advanced

COMPETENCIES PER ROLE - FLOORPLAN

Competency

Analyst II

Manager I

Manager III

Analysis & Insights Change Management

B B B B B B B B B B B B B

A A

A A A

A A A A A A A

Coaching Performance Collaborative Partnerships

I I I I I I

Decision Making across teams Internal & External Communication

I I I

Item Life Cycle

Maintaining Work / Life Balance

Negotiation Skills

Omnichannel

I I I I

A A A A

Project Management Presentation Skills Systems & Technology

Legend: B - Basic I - Intermediate

A - Advanced

COMPETENCIES PER ROLE - RETAIL IMPLEMENTATION

Competency

SUP-2

MGR 1

DIR

I I

Analysis & Insights Change Management

A A A A

A A

Coaching Performance Collaborative Partnerships Decision Making across teams

I I I

I I

Internal & External Communication

B A

Item Life Cycle

I I I I

Maintaining Work / Life Balance

I I I

Negotiation Skills

Omnichannel

Project Management

B A

Supply Chain

Systems & Technology

Legend: B - Basic I - Intermediate A - Advanced

COMPETENCIES PER ROLE – INNOVATION & TECHNOLOGY

Competency

Analyst II

Analyst III

Manager II

Analysis & Insights Change Management

A A A

A A A A A A A

Coaching Performance Collaborative Partnerships

I I

Decision Making across teams Internal & External Communication Maintaining Work / Life Balance

I I I

A B

Negotiation Skills

Omnichannel

Project Management Presentation Skills Systems & Technology

A A

A A B A

B A B

A A

Time Management

Legend: F - Basic I - Intermediate A - Advanced

Analysis & Insights

Analysis & Insights Developing actionable insights based on an analysis of information and research, which can serve as the basis for decision making, strategy creation and initiatives/solutions. Basic Intermediate Advanced Accesses general shelf merchandising , planogram, and product information and uses in day-to-day work Translates data and information into successful initiatives Uses insights to develop strategies which anticipate changes in within the planograms

• Understands the standard information such as planogram types, category hierarchies, etc. • Understands the tools and methodology for how in- store & online consumer insights are reached • Understands and uses basic data analytic techniques • Knows basic sources of in-store & warehouse data and how each is trending toward driving sales growth • Uses basic facts and data appropriately • Compiles information from a variety of sources in a timely manner • Accesses standard information sources and databases • Draws basic conclusions within the data • Routinely uses analyses and insights in(from various thought partners) day-to-day decision- making

• Uses data effectively to support the value proposition of ideas, proposals, etc. • Determines what information is relevant to a particular situation based on his/her understanding of the needs, issues, challenges and strategies • Identifies and incorporates relevant insights in support of his/her proposals and recommendations • Identifies opportunities to use insights to give Brand Category leads a competitive advantage • Compiles and analyzes in-store & online consumer/shopper information from a variety of sources both internal and external • Translates knowledge and data into actionable insights that form the basis of new tactics and strategies • Uses syndicated data (IRI) to influence performance through new or refined tactics & strategies • Uses insights to help to connect the category planogram to the strategy

• Anticipates future needs of the consumer/shopper within the category from a variety of perspectives, including omnichannel and able to articulate the data to business partners • Anticipates future needs within the category from a variety of perspectives • Anticipates new and emerging competitors and markets through an understanding and interpretation of varied types of data • Builds in-store and online insight and analysis capabilities within the team to be perceived as a thought leader • Translates knowledge and data from a variety of sources into forward-thinking insights that form the basis of new strategic direction in planograms/store layout • Identifies knowledge gaps and develops the research plans to address them

Courses to help Your Development:

Managing and Analyzing Data in Excel (LinkedIn learning)

Presenting Data Visually (The Presentation Company-schedule through CI&T) $$ Influencing with Visuals (The Presentation Company) $$

Strategic Business Analytics (Coursera) Communicating Business Analytics Results (Coursera) Micro Masters in Business Analytics (edX- Columbia University) $ Business Analytics From Data to Insights: Executive Education

Business Analytics (Coursera)

Data Analysis Essentials (Udemy) Course C404 Customer Market Data and Analysis (PDL Offered)

Advanced Business Analytics (Coursera)

Reading/References Data Analytics Made Accessible, A. Maheshwari

If you’ve just started to learn about data, or if you’re not quite sure how it works—this book offers a wealth of information. Data Analytics Made Accessible breaks down data analysis into an easy to follow, digestible format. By offering real-world examples (instead of complex hypothetical situations), readers at any skill level will be able to pick up this data analytics book and follow along to learn the basics. This resource is so well-received that several universities have included it in the required reading for many analytics courses. Too Big To Ignore: The Business Case for Big Data, P. Simon Whether you’re skeptical about or intrigued by business uses for big data, this is the go-to big data book. The author does an incredible job of examining and laying out how businesses and even local governments are using big data to their advantage. With several case studies and quotes from big data professionals all over the world, Too Big To Ignore: The Business Case for Big Data is a must-read for anyone entering the field. Readers will gain valuable insight on turning data into intelligence, and intelligence into something actionable.

Developing Analytic Talent: Becoming a Data Scientist, V. Granville

By reading this book, you will learn how to develop detailed analytics that can help you meet business goals. The author explores the more intricate aspects of data science, the required skills and how to acquire them. You will be able to explore the skills that employers are looking for and understand how the growing demand for big data has furthered the demand for data professionals. This in-depth book includes job interview questions, sample resumes, salary surveys and examples of job postings. Readers can also explore case studies that explain how data science is utilized on Wall Street, in botnet detection, in digital advertising and more.

Change Management

Change Management Implements Change Management Strategy within any project or work

Basic

Intermediate

Advanced

Able to identify when change is needed

Implements Change Management Strategy and places plans in place to be a champion of change • Ability to implement and create a plan when change is required • Understands and can articulate that there are elements of communication planning, but there is little sponsorship or coaching with change management • Leads change management • Understands the ADKAR change management model and puts ADKAR into process with change

Drives champions of change and able to teach others Change Management Strategy

• Communicates within a project or work on a need-to-know basis • Employees find out about the change first through other resources rather than structured presentations or meetings • Support is required to assist with change management initiatives • Understands foundational change management strategy

• Leading multiple projects using structured change management processes, although these approaches and methodologies may be different • Is a change champion and helps lead change within the organization •Models and teaches the ADKAR approach • Pockets of excellence in change management co-exist with projects that use no change management • Takes on a more active role in sponsoring change and consider this role part of their responsibilities

Courses to help Your Development: Leading Transformation: Managing Change (Couresra.org)

Prosci 1 day Change Management Class (contact CI&Training for information)$

Leading Transformation: Managing Change (Couresra.org)

Removing Barriers (Coursera.org)

Reading/References Change Leader

We live in a challenging, complex, inter-connected and unpredictable world beset by a range of seemingly insoluble problems. But, says Michael Fullan—an internationally acclaimed authority on organizational change—we have an increasing understanding of how to tackle complex change. This involves developing a new kind of leader: one who recognizes what is needed to bring about deep and lasting changes in living systems at all levels.

Collaborative Partnerships

Collaborative Partnerships Ability to create internal and external cross-functional relationships that enable the development of beneficial solutions Basic Intermediate Advanced

Interacts with business partners using a basic understanding of their needs

Works collaboratively with contacts across the organization

Develops business partnerships based on long-term vision and supplier collaboration at the highest levels • Develops relationships with the highest-level current and future leaders of the supplier organization that shape the supplier strategic direction • Interfaces across functions, both internal and external, to develop mutually beneficial initiatives and solutions • Leads the resolution of complex issues, leveraging senior level relationships • Regularly meets with senior management of the supplier to develop collaborative business plans measured by joint scorecard metrics • Leverages total cross functional resources to increase total value proposition • Utilizes trust and integrity to have full transparency to discuss sensitive issues • Leads and influences Ahold Delhaize business partners on a variety of projects and activities, maximizing shared results

• Adheres to policies on ethics regarding vendor/supplier relationships • Understands the business and operations, both in traditional and online formats • Effectively handles business partner concerns, questions and objections • Integrates an understanding of the needs and direction of internal and external business partners into strategy development • Identifies barriers between internal and external relationships and identifies potential solutions • Listens to and interprets collective feedback and incorporates into current or future proposals •Maintains current understanding of industry and supplier/business strategies, issues and challenges • Understands who makes, influences, owns and implements decisions in our organization, Ahold Delhaize USA, The Brands, RBS, and Peapod Digital Labs

• Develops relationships throughout internal and external business partners • Proposes and implements effective solutions to problems without subsequent adverse consequences elsewhere Interfaces across functions at the supplier to develop mutually beneficial initiatives and actionable solutions • Identifies barriers between internal and external relationships and takes actions to enable solutions • Uses creative thinking to anticipate mutual opportunities and acts on them • Resolves issues using appropriate relationships • Collaborates with business partners to achieve high level results • Understands who makes, influences, owns and implements decisions in the supplier organization • Collaborates with Ahold Delhaize business partners on a variety of projects and activities, maximizing shared results • Consults with others to assure successful programs are implemented sustainably. • Builds relationships & network with

Courses to help Your Development: Strategic Partnerships (LinkedIn Learning)

Personal Accountability (COMING SOON) Building Business Relationships (LinkedIn Learning) C201- Working with Category Teams (PDL Offered)

Managing a Remote Team (CI&Training

Build Trust, Credibility, and Respect (Dale Carnegie)

Reading/References Collaboration in the Workplace: A Guide for Building Better Teams

Collaborating in the Workplace arms readers with tips to help teams collaborate and create more powerful outcomes. Focusing on the key skills necessary for effective collaboration, along with practical exercises to help improve these skills, the goal of this informative volume is to encourage the creation of connections that lead to powerful communication and better results.

Collaboration: How Leaders Avoid the Traps, Build Common Ground, and Reap Big Results Morten Hansen’s book, The Collaboration Imperative, helps managers better understand what collaboration is and how to build the right framework for their organization. Using case studies, interviews and research, Hansen shares practical advice selecting the right implement tools and building strategies

10 Laws of Trust: Building the Bonds that Make a Business Great

In The 10 Laws of Trust, JetBlue chairman Joel Peterson explores how a culture of trust gives companies an edge. How does it feel to work for a firm where leaders and colleagues trust one another? Freed from micromanagement and rivalry, every employee contributes his or her best. Risk-taking and innovation become the norm. With this book in hand, you’ll be able to plant the seeds of trust – and reap the rewards of reputation, profits, and success.

Coaching Performance

Coaching Performance Works to improve and reinforce performance of others. Facilitates skill development by providing clear, behaviorally specific performance feedback, and by making or eliciting specific suggestions for improvement in a manner that builds confidence and maintains self-esteem Basic Intermediate Advanced

Understands foundational coaching concepts

Guides and reinforces performance creating a culture of change •Works with team and individuals to set challenging performance goals that reflect organizational values and business plan • Regularly provides genuine and positive recognition for efforts that achieve the desired results • Continuous learner of themselves and their experiences • Holding themselves and others accountable

Strategically improves others through skill development •Willingly shares personal experiences and knowledge to help raise individual and team performance • Seeing coaching as a two-way interchange of energies and learnings •Modeling behavior conducive to professional growth and development

• Understands how to coach others using the GROW Methodology • Has the ability to deliver constructive feedback resulting in positive action and/or change • Helps others to find their own solutions by showing them the right questions to ask, rather than providing the answers • Sincere interest and desire to help

Courses to help Your Development:

Persuasive Coaching (SF2- LinkedIn Learning/Course ID: 35725) Learning Coaching(LinkedIn Learning)

Leadership and Performance Coaching Certificate (Brown University)$$

Powerful Coaching Skills (PMC)$

Management Coaching Certificate $ Coaching Virtually (SF2-LinkedIn Learning/Course ID: 59377)

Reading/References Team Decision Making: Helping Teams Make Effective and Optimum Decisions Quickly

There are three universal truths about traditional performance management. They are widely used, universally despised, and are known to be ineffective. These reasons are cited in the recent spate of announcements from dozens of major corporations who have abandoned their appraisal systems. As a result, many organizations are grappling with what to do instead. Coaching for Performance An international best-seller, featuring the influential GROW model, this book explains why enabling people to bring the best out of themselves is the key to driving productivity, growth, and engagement. A meaningful coaching culture has the potential to transform the relationship between organizations and employees and to put both on the path to long-term success.

Decision Making Across Teams

Decision Making Across Teams Making and taking responsibility for and demonstrating commitment to appropriate decisions in a timely manner. Ensuring that decisions are made based on policies, rules and organizational directives and solving the emerging problems. Basic Intermediate Advanced

Articulates decisions in a strategic manner

Strategically makes decisions to help better the team • Making decisions when significant information is incomplete and/or ambiguous • Making strategic decisions in a very ambiguous situation • Creating new concept models based off decisions • Considering human and environmental impacts Including concerned parties when decision making

Shares organizational tactics in order to make better decisions to enhance performance • Integrating approaches into complete solution • Anticipating and presenting change positively through decision making models

• Making decisions where necessary Information is available • Making decisions when faced with some missing/unclear information • Analyzes issues to separate cause from symptoms

Courses to help Your Development:

The Six Biases in Decision Making (LinkedIn Learning/Course ID: 35178)

Decision Making Strategies (LinkedIn Learning/Course ID 38070)

Critical Thinking for Better Decision Making (LinkedIn Learning/Course ID 44317)

Reading/References Performance Conversations: How to Use Questions to Coach Employees, Improve Productivity, and Boost Confidence (Without Appraisals!) In this quick read, Bhavna presents insights along with practical, structured, research backed processes and models that can be adopted by teams to make effective and quick decisions. Through examples and case studies, she demonstrates how companies like Amazon, Tesla, eBay and others implement decision-making for their teams.

Top 10 Decision Making Books of All Time Ten books that will help you make decisions better across teams

Internal & External Communication & Documentation

Internal & External Communication & Documentation Ability to communicate with internal partners and external suppliers, brands and organizations; communication may be in a variety of formats, including formal presentations and required documentation Basic Intermediate Advanced

Presents information clearly and logically, interacting with others in a professional manner

Communicates complex technical information in an understandable way

Ensures that communication is tailored to the audience and provides information required for success • Ensures that internal and external team members have the quantitative and qualitative information they need to be successful • Maintains poise and responds effectively to difficult questions and concerns raised by others • Develops and delivers presentations and proposals that are clear, concise and appropriate for the level and scope of the audience • Helps others to organize their thought and concepts into clear, concise and action-oriented messages • Actively shares business building ideas and insights across the organization • Provides consulting assistance to teams to improve capabilities and use of available tools • Fosters a culture reflecting Hannaford’s core values where people share ideas openly with colleagues • Maintains ongoing documentation of discussions and decisions to ensure follow through and consistency Crafting Strategic Visual Stories (Business Storytelling: The Presentation Company)$- Book through CI&T Storytelling and influencing: Communicate with Impact. 4-week Course (Coursera)

• Writes clear and concise e-mails, letters, presentations, proposals, etc. • Communicates in a timely and focused fashion • Organizes straight-forward information in an organized and logical manner • Communicates openly – sharing good and bad news • Uses the appropriate mode of communication to fit a situation • Directs communication to the appropriate level of the organization • Provides just the right amount of information, not too much, not too little • Understands the liabilities of sharing company sensitive information externally • Documents discussions and conclusions in a clear and concise manner

• Communicates frequently and effectively so that team members, and others, are well informed of critical information that impacts their roles • Communicates frequently and effectively so that team members, and others, are well informed of critical information that impacts their roles • Shares lessons learned, competitive information, supplies knowledge, etc. with others • Interprets information and disseminates to appropriate people in the organization • Facilitates communication across functional areas • Assists in the preparation and delivery of effective and well received oral presentations using visuals and other appropriate media • Provides feedback to colleagues in an open, respectful and direct manner • Documents important discussions and decisions to ensure common understanding • Understands and follows the required approval process (e.g., Legal, HR, etc.) Courses to help Your Development: Virtual Meetings and Presenting (The Presentation Company)$-book through CI&T

Effective Email Communication in the Workplace (CI&Training)

PowerPoint 101 (CI&Training)

Reading/References TED Talks Storytelling: 23 Storytelling Techniques from the BEST TED Talks • MASTER THE ONE THING ALL GREAT TED TALKS HAVE IN COMMON • UTILIZE ADVANCED STORYTELLING TECHNIQUES TO INJECT LIFE INTO YOUR PRESENTATIONS • DISCOVER THE 23 STORYTELLING SECRETS OF THE BEST TED TALKS

Speak with No Fear Morten Hansen’s book, The Collaboration Imperative, helps managers better understand what collaboration is and how to build the right framework for their organization. Using case studies, interviews and research, Hansen shares practical advice selecting the right implement tools and building strategies

It’s the Way You Say It

Item Life Cycle

Item Life Cycle Ability to articulate all necessary steps on how an item gets on shelf and be removed from shelf. Basic Intermediate Advanced

Knowledge of the how an item is decided upon and how and item is discontinued • Knows basic information on how item decisions are made within Category. • Can articulate the importance of a category review. • Has knowledge of replenishment/CAO and supply chain and what is needed to trouble shoot errors within the review. Knowledge of planograms (blocking/adjacencies).

Can strategically solve and indicate item errors and solutions • Partners with various business areas to ensure new items are executed with minimal error. Subject Matter Expert on the Category Review Process and can articulate the necessary steps of all steps within the Review. • Understands proper steps for an item to be discontinued

Courses to help Your Development: Course 103a- Cycle Work From Beginning to End (PDL Offered)

Item Life Cycle Management (Video)

Item Life Cycle Presentation

Course 301-LifeCycle of A Product (PDL Offered)

Item Life Cycle

Maintaining Work/Life Balance

Maintaining Work Life Balance Ability to separate and maintain balance between work and home life Basic Intermediate

Advanced

Identifies the need to be able to maintain work/life balance • Starts each day with a plan for the day and identifies what may become roadblocks in the day • Identifies way to prioritize work and home tasks • Can shift ‘gears’ when challenges come their way • Can ‘unplug’ when the workday is done • Work with your supervisor to maintain prioritization and goals

Creates strategies and tactics to maintain work/life balance • Uses the POSEC Method (Prioritize, Organize, Streamline, Economize and Contribute) daily • Coaches' others and provides prioritization to help maintain work/life balance • Supports the team for when work is interfering with life • Effective time management skills • Can identify when work stress starts to interfere with home life and has techniques to mitigate the cross-over • Creates process improvement and communicates to business partners when certain tasks interfere with the team’s work/life balance

Coaches' others and creates a culture that embraces work/life balance • Identifies areas within the organization that are creating scope creep, which is interfering with associate’s home life • Has the leadership capabilities to delegate tasks in order to develop others • Can identify when work stress starts to interfere with home life and has techniques to mitigate the cross-over • Communicates to business partners team priorities and identifies efficiencies to help prevent work interfering with life.

Courses to help Your Development:

Balancing Work and Life (LinkedIn Learning/Course ID: 36027)

Going Beyond Work Life Balance (Inclusive Leadership Training) $

5 courses/10 Articles Work Life Balance (Skillsoft)

Remote Work Foundations (LinkedIn Learning/Course ID: 36931) Balancing Work and Life Working from Home (LinkedIn Learning/Course ID: 53254) Reading/References Off Balance: Getting Beyond the Work-Life Balance Myth to Personal and Professional Satisfaction

The term “work-life balance” is “likely to go down as one of the great corporate blunders of our time” says Matthew Kelly, author of “Off Balance – Getting Beyond the WORK-LIFE BALANCE MYTH to Personal and Professional Satisfaction.” He theorizes that “work-life balance” suggests that we have two separate live

Negotiation Skills

Negotiation Skills Ability to gain alignment between internal and external parties, while achieving positive business results

Basic

Intermediate

Advanced

Understands potential alignment gaps and determines negotiation guardrails to achieve desired results • Asks investigative questions to resolve objections with clear information • Searches out the boundaries of negotiation with planned questions • Prepares a negotiation plan by gathering accurate and relevant data • Focuses on interests rather than taking positions • Identifies and effectively trades variables to reach a mutually acceptable agreement • Tracks agreed upon changes to proposal • Discusses options and finds common ground

Recognizes and adapts to changing situations and provides creative solutions to achieve desired results • Builds an effective negotiation strategy based on business management questions and thorough understanding of supplier in-store and online needs and interests • Identifies all issues with resolution to come to common ground • Modifies personal behavior to current situation and environment • Moves entrenched positions to mutual interests • Continuously evaluates financial and service implications of negotiations to validate expected outcomes • Prepares for negotiations by understanding the negotiating history • Conducts oneself with poise and confidence, separating issues from individuals • Achieves best alternative to a negotiated agreement with preparation for potential alternatives

Develops creative solutions to resolve challenging situations to achieve alignment on desired business results • Proactively builds long term negotiation strategy, which includes implementing pre- negotiation activity • Understands and plans for long term implications of negotiating positions • Advances the business through enhancing relationships • Focuses on full set of in-store and online interests of all parties, rather than fixating on one position • Effectively leverages negotiation skill as a source of competitive advantage and consistently applies it to achieve positive financial outcomes • Uses a holistic view of negotiating, understanding and shaping the other side’s choice • Applies advanced negotiation techniques to resolve intractable situations • When negotiations come to an impasse, uses creativity to move beyond to mutually beneficial solutions

Courses to help Your Development:

Negotiation Foundations (LinkedIn Learning- 31944)

Negotiation and Leadership (Harvard Business School)$ Successful Negotiation: Essential Strategies and Skills (Coursera)

Negotiation Skills (LinkedIn Learning- 39209) Strategic Negotiations (LinkedIn Learning- 53283)

Negotiation Basics & Mechanics (CI&Training)

Omnichannel

Omnichannel Ability to understand and apply knowledge of eCommerce drivers and insights, partnering with eCommerce, to develop digital focused solutions which produce sustainable results Basic Intermediate Advanced

Basic understanding of what Omnichannel/Ecommerce is

Can apply Omnichannel and eCommerce strategies into daily work • Identifies detailed ways to improve traffic, conversion, average order value, and frequency to grow transaction size and customer lifetime value • Identifies and executes digital marketing opportunities that drive awareness, traffic, and loyalty • Consistently audits the online experience of categories (Availability, Search Results) • Recommends improvements to site merchandising using strong knowledge of eCommerce, consumer behavior, online sales & margin performance, web analytics metrics, and standard digital reports • Proactively identifies and recommends eCommerce opportunities and trade partnerships • Provides counsel to cross-functional partners and suppliers on how shoppers use different eCommerce channels • Interacts with Peapod Digital Labs and ADUSA centralized teams on eCommerce issues and projects

Partners to bring Omnichannel solutions to business partners to drive results • Champions test & learns to explore new ways for omnichannel shoppers to engage online and in-store • Applies an understanding of the algorithms to drive key aspects of eCommerce personalization and optimizes or tunes the results • Consults with suppliers and partners on how to optimize site merchandising using knowledge of best-in-class technologies and techniques for enhanced content & syndication • Understands the profitability of the eCommerce business and uses it to shape initiatives • Implements the brand’s best practices by working across all Brands of ADUSA, leveraging our size and scale

• Approaches the business with an eCommerce customer lens and knowledge of omnichannel consumer behavior • Guides recommendations using an understanding of eCommerce fundamentals, digital consumer insights, and how retailers & suppliers affect changes online • Knows basic sources of traffic for own categories and how each is trending toward driving eCommerce sales growth • Collaborates with cross-functional partners and suppliers to understand how customers shop and purchase their categories online • Understands the details of how (desktop, mobile web, and mobile app) site merchandising is executed, including processes, systems & capabilities • Understands how Peapod Digital Labs and ADUSA centralized teams interact with Category Management and Digital teams

Courses to help Your Development: Omnichannel Strategy and Management (edX course)

Intro to Omnichannel and PDL Videos Understanding Omnichannel and Supply Chain (FutureLearn)

Retail and Omnichannel Certificate (edX)$

Article: Assortment Planning in the Age of Omnichannel (TXT)

Reading/References The Future of Omni-Channel Retail: Predictions in the Age of Amazon

• Everyone shops online these days, but there are certain experiences and products that resist the move to e-commerce. When we can order almost anything online, what compels us to make a purchase in person? • By understanding how retail has evolved through the years and what the current state of omni-channel retail is now, this book offers a formula for predicting retail trends that are likely to happen soon. The Retail Handbook (Second Edition) In The Retail Handbook, Antony Welfare shares a unique view of retailing from the 1930s up to today's cutting edge best practice. With insights drawn from his wide experience of working with global retailers and consumer brands in the digital transformation arena, Antony offers practical solutions to the challenges of retailing in the digital age.

Remarkable Retail: How to Win and Keep Customers in the Age of Disruption

Digital technology has profoundly altered the competitive landscape for retailers. Although the shutdown of 2020 didn’t cause this trend, it has dramatically accelerated it, collapsing retailers’ transformation timeline into a matter of months, not years. In Remarkable Retail, industry thought leader Steve Dennis argues that it’s no longer enough merely to offer convenience, decent prices, or an okay shopping experience. Even very good is no longer good enough. To win and keep customers today, retailers must be nothing short of remarkable.

Presentation Skills

Presentation Skills Ability to tell a story or portray a message that an audience will understand Basic Intermediate

Advanced

Synthesizes information to create an impactful presentation that captures their audience • Understands basic PowerPoint presentation elements • Knowledge of effective ways to ease nervousness prior to presenting • Delivers competent presentations • Messaging in the presentation is understood by audiences • Displays confidence when presenting • Makes messages memorable to audience members

Engages audience with well developed presentations • Intermediate knowledge of PowerPoint presentations elements • High ability to connect with the audience while presenting • Understands ways to effectively story tell • Always engages the audience while presenting • Builds credibility through the presentation

Guides and coaches' others to present effectively • Demonstrates elements of stage presence • Practices audience engagement and interaction techniques • Executes the ability to persuade an audience • Understands key elements to high impact communications through presentations

Courses to help Your Development:

Presentation Skills for Beginners and Intermediate Levels (CourseMarks) Virtual Meetings & Workshops (The Presentation Company- Contact CI&T to schedule)

Presentation Skills Basics (Udemy)$

Dale Carnegie Advanced Presentation Course $$

Getting Rid of the Fear of Public Speaking$

High Impact Presentations

Reading/References Speak to Win

The ability to speak with confidence and deliver winning presentations can accelerate your career, earn people's great respect, and enable you to achieve your greatest-even most impossible-seeming goals. But what many people don't realize is that anyone can learn to be a great speaker, just as easily as they can learn to drive a car or ride a bike!

Project Management

Project Management Can manage multiple projects across various categories with minimal error within execution

Basic

Intermediate

Advanced

Understands basic Project Management Foundational knowledge • Organized and can manage multiple tasks at one time. • Incorporates time management within daily workload • Makes timeline decisions based on facts • Determines and utilizes appropriate communication channels for execution

Can apply Project Management Strategies to your role • Ability to oversee and manage multiple tasks both on their own desk and others • Applies and obtains subject matter expert within various business areas • Ability to problem solve and communicate resolution to business partners • Creates communication channels for flawless execution in order to keep projects moving forward • Ability to organize and influence others to maintain and execute tasks in a timely manner

Courses to help Your Development: Project Management Principles Specialization (Coursera) Project Management & Other Tools for Career Development (Coursera)

Project Management: The Basics for Success (Coursera) Online Project Management for Beginners (Wike) Learn the Basics of Project Management- PMP Training 101 (Udemy)

PMI Authorized On-Demand PMP Prep-Exam Prep (PMI Org) $

The Complete Agile Project Manager (PMI Org)$

Reading/References Project Management for Dummies

In today's time-crunched, cost-conscious global business environment, tight project deadlines and stringent expectations are the norm. So how can you juggle all the skills and responsibilities it takes to shine as a project management maven? Updated in a brand-new edition, Project Management For Dummies offers everything you need to successfully manage projects from start to finish—without ever dropping the ball.

Reading/References

The ONE Thing

The ONE Thing is a book about decluttering your work life. It teaches you how to get more done, build momentum within a team to achieve goals, and create a less stressful working environment.

Project Management for The Unofficial Project Manager It covers all the basics: from starting a project to executing, monitoring, and eventually signing off once everything is completed. The book is easy to digest and mixes commonly-used project management language with real-life examples so you can see how scenarios should play out once you get started.

Doing Agile Right: Transformation Without Chaos

The project management book challenges what the authors say are common misconceptions among project managers: Agile isn’t the best solution for every project Agile isn’t a band-aid for companies having organizational problems That said, the authors note that project managers can only truly reap the rewards when they master the basics of agile. Thus, the book makes a case for why every project manager should master agile.

Supply Chain

Supply Chain Ability to understand, apply and integrate knowledge of ADUSA supply chain capabilities, policies and industry trends to optimize performance Basic Intermediate Advanced Understands supply chain capabilities and their impact on the business Applies general knowledge of logistics and supply chain processes to provide services

Leverages knowledge of end-to-end supply chain to provide innovative solutions • Maintains up-to-date knowledge of supply chain industry-wide thinking and practice • Develops innovative/creative approaches to improve supply chain processes that enhance efficiencies and reduce costs • Recognizes the wider impact of supply chain changes on in-store and online consumer experience & business performance • Develops and implements supply chain benchmarking initiatives to assess metrics against industry best in class • Identifies opportunities for gaining significant and sustained competitive advantage through collaborative supply chain work and excellence with suppliers • Influences the outcomes of the Computer Assisted Ordering (CAO) tool on inventory value, flow and other metrics • Drives collaboration with merchandising and supply chain in demand management planning activities

• Understands supply chain initiatives, such as bracket pricing, shipping lanes, omnichannel fulfillment, automation, cross dock, drop ship, diverted product, etc., and their impact on stores • Understands the order nuances of merchandising pallets, display activities and shipper initiatives • Understands the importance of on-time delivery, order fill rates, out-of-stock rates, and Unsaleables, both in-store and online • Understands what drives sales volume, forecast and inventory • Manages and acts on information about order status and invoicing • Understands the impacts of Store level Computer Assisted Ordering (CAO) • Understands the Distribution network and capabilities including ADUSA & DSD • Understands impacts of DC turns and service levels • Understands impacts of DC supplier costs and the impact • Understands the relationship between promotional management, merchandising and supply chain

• Applies knowledge of the functions of other departments to address service problems • Works with suppliers to tailor initiatives to maximize the use of the Supply Chain • Uses common understanding of supply chain metrics to develop a common scorecard that includes in-store and omnichannel metrics • Integrates supply chain into business plans • Recommends resources to implement supply chain solutions effectively and efficiently • Recommends supply chain processes and efficiencies to drive out cost • Manages impacts of Store level Computer Assisted Ordering (CAO) • Understands how suppliers measure supply chain • Leverages the Distribution network and a capabilities, including ADUSA & DSD, for lower costs • Understands the impact of abnormal demand and excesses to enhance forecasts and inventory • Collaborates with merchandising and supply chain on major promotional initiatives

Courses to help Your Development:

SCME Supply Chain Concepts

Job Skills: Supply Chain and Operations (LinkedIn Learning) Supply Chain Principles 5-week course (Coursera)

Reading/References Supply Chain Management Tutorial

Supply Chain management can be defined as the management of flow of products and services, which begins from the origin of products and ends with the product’s consumption at the end-user. This is a brief introductory tutorial that explains the methodologies applied in the rapidly growing area of Supply Chain Management in an organization

Council of Supply Chain Management Professionals

Logistics and Supply Chain Management

Effective development and management of supply chain networks helps businesses cut costs and enhance customer value. This updated 5th edition is a clear guide to all the key topics in an integrated approach to supply chains.

Systems and Technology

Systems & Technology Knowledge and utilization of systems and tools to enable execution of strategies and objectives Basic Intermediate

Advanced

Understands supply chain capabilities and their impact on the business • Accesses and utilizes intranet and internal applications • Uses mobile device functionality in concert with tablet / PC • Leverages cross functional partner subject matter experts • Demonstrates basic understanding of Assortment Services technology platforms, specific to area of responsibility such as: • Navigation of sites & O365applications (Desktop, Mobile Web, and Mobile App) • Item setup and item information tools • Blue Yonder • Web analytics reporting • Forecasting, planning & allocation systems • Pricing software tools & reports • Accounting Systems

Applies general knowledge of logistics and supply chain processes to provide services • Participates in technology roadmap discussions, and makes data-driven recommendations for enhancements • Uses data analytics tools and syndicated data to provide business partners recommendations for their category reviews • Uses business intelligence tools, including the basic functions and processes • Identifies technology issues that need improvement and recommends necessary changes

Leverages knowledge of end-to-end supply chain to provide innovative solutions • Partners with Leadership to establish a long- term vision for Assortment Service’s technology platforms and site functionality, • Develops, refines and/or evaluates new technology • Anticipates gaps or opportunities to develop capabilities • Focuses on future state – understands new technologies, systems and business applications • Uses business intelligence tools identify opportunities and resolve complex issues • Uses external data resources to gather insights in order to influence or design strategy • Supports and develops others as a subject matter expert

Courses to help Your Development:

Blue Yonder Training (Assortment Space Station) C501B Indexing (video on space station)

Intro to Office 365 (CI&Training)

SEGA/Mainframe Self-Paced Course (DA Specific)

MicroStrategy Classes (Intro- Sales, Movement, & Common Metrics)

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