Negotiation Skills Ability to gain alignment between internal and external parties, while achieving positive business results
Basic
Intermediate
Advanced
Understands potential alignment gaps and determines negotiation guardrails to achieve desired results • Asks investigative questions to resolve objections with clear information • Searches out the boundaries of negotiation with planned questions • Prepares a negotiation plan by gathering accurate and relevant data • Focuses on interests rather than taking positions • Identifies and effectively trades variables to reach a mutually acceptable agreement • Tracks agreed upon changes to proposal • Discusses options and finds common ground
Recognizes and adapts to changing situations and provides creative solutions to achieve desired results • Builds an effective negotiation strategy based on business management questions and thorough understanding of supplier in-store and online needs and interests • Identifies all issues with resolution to come to common ground • Modifies personal behavior to current situation and environment • Moves entrenched positions to mutual interests • Continuously evaluates financial and service implications of negotiations to validate expected outcomes • Prepares for negotiations by understanding the negotiating history • Conducts oneself with poise and confidence, separating issues from individuals • Achieves best alternative to a negotiated agreement with preparation for potential alternatives
Develops creative solutions to resolve challenging situations to achieve alignment on desired business results • Proactively builds long term negotiation strategy, which includes implementing pre- negotiation activity • Understands and plans for long term implications of negotiating positions • Advances the business through enhancing relationships • Focuses on full set of in-store and online interests of all parties, rather than fixating on one position • Effectively leverages negotiation skill as a source of competitive advantage and consistently applies it to achieve positive financial outcomes • Uses a holistic view of negotiating, understanding and shaping the other side’s choice • Applies advanced negotiation techniques to resolve intractable situations • When negotiations come to an impasse, uses creativity to move beyond to mutually beneficial solutions
Courses to help Your Development:
Negotiation Foundations (LinkedIn Learning- 31944)
Negotiation and Leadership (Harvard Business School)$ Successful Negotiation: Essential Strategies and Skills (Coursera)
Negotiation Skills (LinkedIn Learning- 39209) Strategic Negotiations (LinkedIn Learning- 53283)
Negotiation Basics & Mechanics (CI&Training)
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