Frequently Asked Questions
Where does my staff pick up our ordered units? The Lead Retrieval desk is typically located in the Exhibitor Services Area in the Exhibit Hall or near the Exhibitor Registration desk. The desk is typically open during the move-in days until the end of the event. Does my staff need to bring the scanners back to you every night? No, please keep the rented scanner(s) in a safe place and only bring them back to us at the end of the event or if the scanners are full. Please remember you are responsible for the units until they are returned at the end of the event. What happens if my staff forgets to return their items after the show? If your staff forgets to return their scanners within 1 hour of the event closing, your credit card will be charged $600 for each unit that is overdue. If they have not been returned within 5 days of the event, an additional replacement cost of $3,000 per unit will be billed in on top of any outstanding fees. What is a developer’s kit? The developer's kit is an API that enables real-time connection to the registration database via web service. Exhibitors receive API credentials and implementation documentation for use with their own lead retrieval systems. Key Points: ● Exhibitors must provide their own software development and infrastructure; these services are not included in our fee. ● The API token is exclusively for the ordering exhibitor and must not be resold to others. ● Misuse may result in suspension, cancellation, and penalties up to $5,000, including a ban on future access. Usage is monitored for compliance.
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