Frequently Asked Questions
Will someone show my staff how to use the app/hardware? Our staff at the Lead Retrieval desk will be happy to provide you with a quick briefing on how to download, set up and use the mobile app. Our staff will be available throughout the event for additional support. We will email you an instructional email with a video and a sample badge approximately 3 to 5 business days before the event so you can set up the app and practice the scanning. When the scanners are picked up from the Lead Retrieval desk, our staff will give your booth staff a quick briefing on how to use the scanners as well as a user guide for reference. Our staff will also be available throughout the event for additional support. How does my staff know that they have successfully scanned a badge? Upon successful scan there will be an audible beep from the scanner or smartphone, and the lead information will appear on the device readout. Staff can then verify details against the badge that was scanned.
What type of scannable technology (QR code, 1D barcode, etc.) will be on the attendee badges? QR codes will be displayed on all attendee badges.
What attendee contact data (name, email, etc.) is contained in the barcode (or other scannable technology), and is the data “open” or is there any type of locking/blocking technology being used? While the data is “open,” the specific fields displayed in the barcode are determined by show management. Typically, the data we display is the attendee’s ID, first name, and last name. Mobile app users have data synchronized to their phones, so they see full profile data (full address and email). Hardware units will receive completed reconciled data once they check in their unit at the end of the event.
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