Relocation eRelocation
eRelocation • eRelocation houses all Relocation referrals • Walk through an example Agent Dashboard • Access eRelocation through www.erelocation.net • Username: yourname@c21affiliated.com • Password: Will be emailed to your username
• Create your eRelocation Profile • Add up to 25 areas you service, beginning with most knowledgeable • Fill in all blanks, add you photo, and note all professional designations • Check / include hobbies and interests • Tell your story!
Receiving a New Relocation Referral
Initial Contact Updates
Scheduled Updates • Initial Contact • By 12pm the next day regardless of when referral was placed
• Initial contact form sent via eRelocation • Initial contact report due in 1 business day regardless of “Live” Contact • If you did not make "live" contact with the customer, an additional initial contact action will be automatically scheduled due the next day • This will leave you with up to three total initial contact requests that eRelocation will automatically send you • Once you make live contact, no further initial contacts will be automatically scheduled • Use phone, email, and text for each attempt
• Bi-Weekly / Monthly
• Every 14 days – until contract is executed • Every 30 days - until contract is executed
• Pending to Close
• Every 2 weeks until transaction has closed
Initial Contact Updates Continued • Use all contact methods provided • Counselors will follow up within 48 hours to ensure agent contact has occurred • Highest complaint voiced by Relocation clients • “No follow up/lack of communication by agent”
Initial Contact Updates: Contact Made
Initial Contact Updates: Contact Not Made
Bi-Weekly / 30 Day Update
House Hunting Trip
Pending to Close Update
Post Closing Actions • Closing documents & copy of the commission check must be sent within 24 hours • Email to relohud@c21affiliated.com • No transaction fees or admin fees….or else • At closing all MLS fees, transaction fees, and/or bonuses must be itemized on the closing disclosure. If these fees/bonuses are not itemized, the referral fee will be taken off the total amount listed as commission. • Don’t mark as closed in eRelocation
Relocation eRelocation
Questions? relo@c21affiliated.co
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