TenetConnect Brochure

Welcome to

Multi award-winning financial adviser network

We offer one of the widest range of services you’ll find in the market, all of which are designed to add value and income to your business.



Your partner for prosperity TenetConnect is an award-winning, modern day network which will work in partnership with you and provide you with all the support you need to deliver a first class and compliant service to your clients. By joining us, you will be able to thrive in an environment which enables you to focus your attention on your clients. We’ll give you peace of mind about the future. As TenetConnect is part of the long established Tenet Group, with significant cash reserves, and three major shareholders - Aviva, Standard Life Aberdeen and Aegon – we’re about as robust as it gets. Choice & Flexibility We have a proven track record in helping advisers develop highly successful businesses within a robust and commercially focused regulatory framework. We are committed to supporting independent advisers and give them a wide range of support in order to continue to operate in this area. We also support firms that want to be restricted, so if you want to go down that route or offer a hybrid of both independent and restricted advice models, then we’re in a great place to support you both now and in the future. Our position within the industry means we have the influence to help shape the way it develops and our established infrastructure and expert resources allow us to adapt to environmental changes along the way.

Our close relationship with the regulator, as well as being on the board of key financial services organisations, ensures we are extremely well informed of industry climate changes and are able to have appropriate building blocks in place to support advisers well into the future. We also offer one of the widest range of services you’ll find in the market, all of which are designed to add value and income to your business. This includes: n Industry-leading research and technical expertise n Wide range of compliance support and expertise n Professional Indemnity Insurance with run off cover through our own captive insurance company n Unique events and training programme, providing an end-to-end CPD and SPS solution n Added value services such as paraplanning and marketing An Account Manager will be allocated to ensure you make the most of your membership. However, it’s not just what we do, it’s how we do it that makes us stand out from the crowd. We treat our members as individuals, as partners. Equally, everything we do is done with the express objective of adding value and income to your business, as well as saving you time so you can focus on servicing your clients.

TENETCONNECT is part of the award-winning TENET Group and is proud to be the UK’s No.1 Financial Adviser. We are very proud that over the last few years we have won numerous industry awards, demonstrating the quality of our service to our advisers. In February 2019, Tenet were awarded as the ‘Best Network’ by Professional Adviser, and in November 2018 we were ranked as the ‘No. 1’ FT Adviser from their list of Top 100 Financial Advisers in 2018. What’s more, in 2018, we were awarded ‘Best Network’ from Money Marketing for the third time in four years. Over the last couple of years, we have also won a Business Quality Award for customer excellence from Legal & General, recognition as a Top 100 Apprenticeship Employer from the National Apprenticeship Service, an ‘exceptional’ three-star accreditation from Investor In Customers, and also a one star ‘very good’ Best Company accolade.



Compliance support We pride ourselves in providing first class compliance support which enables you to run your business compliantly and helps to keep you safe from future claims. We also continue to work closely with the FCA and have the right mechanisms in place to give you peace of mind and security for the future. Given the ever changing regulatory environment, our compliance support is delivered in an approachable and proactive manner. We interpret and condense the FCA’s guidance and deliver clear support and practical tools to enable you to run your business effectively and safely. Our compliance service has all areas of your business covered: n Comprehensive and easy to follow compliance manual, accessed via our member extranet n Tried and tested compliance processes and Training & Competence (T & C) scheme n Field support from an experienced Compliance Manager and T & C Manager

n Online testing and knowledge centre

n Regular file assessments

n Direct contact with compliance staff n Advertising support and approval

n Regular updates and guidance on emerging regulatory changes Over and above all this support, if you just want to have a chat with one of our experts about a particular area of concern, then you can speak to our compliance helpdesk as and when needed.


Technical and research expertise

At Tenet we offer a fresh approach to financial planning support where we carry out the complex and time- consuming activities, enabling you to focus on building new advice and service propositions to support your client needs and, crucially, client retention. Whether you choose to go down a restricted or independent advice route, our proactive product and fund research service, covering both vanilla and esoteric investments, with an experienced team offering ongoing support, is key to meeting the business challenges faced by advisers. Working in partnership with market leading consultancy agencies, we offer you comprehensive whole of market independent research to support your business needs. As we conduct the first layer of research and due diligence on providers, products and funds, all you have to do is decide on the best product/service for your particular client and their individual circumstances. Our service includes: n Comprehensive panels researched from the whole of the market. These are based on Tenet’s uniquely designed methodologies and cover a wide range of both individual, corporate and trust solutions to meet your clients’ needs. n Easy access to the approved panels via a bespoke version of Defaqto’s Engage solution. n An ‘off panel’ process for client recommendations which can’t be met by the panels. n A feature-rich platform with a market-leading rate for the majority of clients. n Monthly panel bulletins covering product research, including updating you on key panel changes, amendments to existing propositions in the market, commentary on new product launches and providing guidance on market developments. n Financial planning guidance and technical bulletins covering pensions, investments, protection, taxation and trusts. n Practical application of FCA regulations and thematic reviews. All of this is supported by unreserved access to our Technical Services & Research helpdesk, where our team of experts can provide support and guidance on research or technical queries.

Our unique Professional Indemnity Insurance (PII) with built in run off cover Secure peace of mind for life As a member of TenetConnect, you will benefit from our unique PII cover, which includes run off cover. This means you can access affordable cover providing you with peace of mind both during your membership and after you retire or leave. What makes our PII unique? Our PII with run off cover is provided by our own captive insurance company, which means that we are able to maintain a competitive PII offering for our members, in an increasingly hardening market. We are also the only network to offer PII lifetime run-off cover to leaving or retiring advisers, which is an important step to de-risking your business to offer long-term protection. What’s more, our PII continues to cover higher risk advice areas such as defined benefit scheme transfers. How our PII scheme will benefit you:

n Competitive rates

n Rates frozen for the last 5 years (up to 2019)

n Run off cover to protect you for life

n Low excess levels

n Very low claims history

n In-house legal team to provide invaluable support with claims



Market leading technology INTELLIGENT OFFICE (iO) - A proven business management system for Tenet members Tenet is proud to provide the market-leading Intelligent Office (iO) as the core technology system for our adviser members. By joining Tenet you will have access to an award-winning system and advice journey that will add value to your business. Why iO? iO is the most comprehensive end-to-end web-based business management system in the UK financial services market. Used by over 31% of the financial adviser market, it has a proven track record of helping financial advisers thrive. Through iO, you will be able to effectively manage the full end-to-end client service, underpinned by Tenet’s best practice and compliance processes. What are the key benefits? n Saves you time – iO streamlines administration processes from the initial fact find through to submitting the business n All your customers’ data and documents in one place – no need to use different systems or rekey data. Ideal for ongoing servicing! n Client portal in your firm’s branding – giving customers 24/7 access to their data and enables you to interact with them securely n Access to a wide range of third party apps and tools – simply choose which ones you want to add to your iO system

Leading terms through providers

As one of the UK’s largest distribution groups, we have the buying power to negotiate enhanced terms through providers, whether this is commission terms with protection and general insurance providers, procuration fees with lenders, or reduced charges with some platforms. We also collect, reconcile and distribute all types of commission and provider facilitated payments for you. We issue detailed statements and payments weekly to you and we provide a helpdesk to answer any queries. Novation of trail income We recognise the value of recurring income for advisers has increased significantly. Moving to Tenet will mean that the client trail/fee income and servicing rights is either novated from your old principal/firm to Tenet or you can complete letters of authority. Our aim is to make the process as smooth as possible and we have extensive practical experience of helping new members.


Paraplanning Our Paraplanning Service is designed to provide a cost effective, efficient alternative to employing a Paraplanner and also ensure you can focus your time on servicing and advising your clients. You can call on this service (which is at an extra charge) when you need it and vary the level of support you receive from a ‘Complete Paraplanning Service’ to our ‘Report Writing Service’, depending on how busy you are or the complexity of a particular case. Also, the fact you are receiving this service from Tenet means that we will follow Tenet’s compliance and research processes so you have peace of mind on the end outcome. Investment solutions that de-risk your business More and more advisers are turning to risk-targeted investments to reduce their time and risk, as well as give their clients a range of additional benefits from an actively managed investment which matches their client’s attitude to risk. If you want to take the risk targeted route, then you can utilise Sinfonia, Tenet Group’s very own asset management company, which offers a range of risk- targeted fund-of-funds portfolios that are actively managed to always match a client’s attitude to risk profile. Sinfonia’s aim is to offer more than just an investment product, with the emphasis on providing an end to end support framework to you and your clients. Sinfonia also makes up one third of Tenet’s managed investment solution, Prime Investment Portfolio, which brings together the talents of three specialist fund of fund managers, to provide you and your clients with access to a diversified investment portfolio.

Tenet Platform Since launching our investment platform proposition, Tenet has established itself as a key player in the UK platforms market. The Tenet Platform offers a wide range of investment products, including ISAs, Junior ISAs, General Investment Accounts, Personal Pensions, SIPPs and Offshore Bonds, through a robust, secure and easy-to- use portal, that is highly intuitive and benefits from Tenet’s considerable investment in research and development. As part of your membership at Tenet, you would have exclusive access to use this service. Value for money has rightly become a prime consideration when it comes to investment platforms and client recommendations. The Tenet Platform – available at a market leading rate of just 0.17% – is certainly amongst the most competitively-priced platform solutions currently available on the UK investment platforms market.



We provide all the support you need to conduct your non-investment business in a compliant and prosperous manner. It includes access to our mortgage, protection and general insurance panels, together with a helpdesk for ongoing support. Our Mortgage Service As you would expect from one of the largest networks with a sound reputation and strong relationships with lenders, our members have access to a market-leading mortgage panel which offers you access to over 90 lenders. Our size and buying power also means that we can negotiate exclusive products with the lenders on your behalf so that you’re able to offer your clients enhanced terms that aren’t available directly from the lenders. Our panel has a wide range of lenders, covering all sectors of the mortgage market, including more specialist areas such as equity release, buy to let, help to buy and adverse credit. You will also have the support from our helpdesk who can guide you through complex cases and identify which lender/product can support your client’s needs. Therefore, you will have peace of mind knowing that you will be able to help your clients, whatever their individual needs. Whole-of-market sourcing software We provide all firms who conduct mortgage business with one free mortgage sourcing software licence via our preferred partner, Twenty7Tec, plus a discounted rate for additional licences. This gives access to its cloud-based MortgageSource system and its MortgageApply platform, which allows the seamless transfer of mortgage applications to a variety of lenders. MortgageSource has quickly become the UK’s fastest growing sourcing system, with all the lenders, packagers, clubs and products you would expect, combined with detailed product criteria (up to 400 pieces of criteria per product) and intelligent research logic. Built for the modern world, the software also includes functionality such as Buy to let stress testing, top slicing, equity release, Retirement interest-only and later life products, rate switching and further advances.

However, if you prefer to use your existing software, that’s fine too but we really believe that Twenty7Tec offers a system that caters for all the scenarios in the current mortgage market. Our Protection Service Through our protection service you will have access to leading insurers and products from across the market, but the thing that makes us stand out from the crowd is that our premiums are not loaded. Therefore, you will be able to offer your clients the best available terms across all areas of protection such as life assurance, income protection, critical illness cover, private medical insurance and business protection. Our protection panel includes ten leading insurers covering mainstream protection products, as well as access to providers who provide cover for more specialist needs. And, if you don’t advise on protection, you can refer your clients to our in-house team of advisers who can take referrals and you will receive a share of any remuneration generated. Leading technology As a member of TenetConnect you will also be able to choose from either The Exchange or Assureweb sourcing systems which both make it quick and easy to write protection business with our leading panel terms.


Our General Insurance Service

We offer an extensive range of providers, ensuring you can offer the widest range of products. This includes home insurance (including for specialist needs), accident, sickness and unemployment cover, and commercial products, all of which pay market leading terms. If you don’t offer general insurance as part of your proposition, then you could refer your clients to us and share in any remuneration generated.



Adviser Development Programme

We understand that your success is also based on you having quality people who are on the front foot, so we provide an Adviser Development Programme which is designed to do just this. At the very heart of this programme are our events, which take place across the UK. This includes our Professional Development Meetings and Masterclasses, which are dedicated to topical subject areas, and our prestigious Annual Adviser Forum. What’s more, as the programme is CII accredited, most events are eligible for structured CPD so you don’t need to look elsewhere to meet your annual requirement. We’ll even log all your CPD and attain your SPS for you. Put simply, our Adviser Development Programme provides an essential means for you to improve skills, knowledge and professional competence across all the business areas you specialise in.


How we communicate with our members As a member of TenetConnect, you will be included in our schedule of communications which provide you with the latest news from Tenet, providers and the industry. Member extranet system Our extranet is a huge resource library available 24 hours a day, 365 days of the year. Through the extranet you will be able to access all the compliance documentation you need and a wealth of additional support including product research and our marketing service. Compliance and technical updates As a member you will receive our monthly Regulatory & Compliance bulletin and regular technical updates. These are designed to keep you abreast of key matters that affect you. Magazines You will automatically be sent copies of our quarterly magazines which are designed to keep you informed of key initiatives and developments at Tenet, as well as bring you the latest news and sales tips from product providers and other industry experts. Regular emails Our market is fast moving and things can change from one day to the next, such as new guidance from the FCA. Therefore, we will keep you informed of these developments as they happen via email.




Practice development expertise

Expand your practice using our dedicated recruitment service If you’re looking to expand your business, we’ll take the hassle and cost out of recruiting professional advisers and support staff. We’ll advise you on the best way to get the people you need and create a strategy to do that, from writing role profiles, advertising and proactive headhunting to vetting the candidates on your behalf. We also offer financial support for expanding practices, through our loans facility, giving you the financial strength to grow. Introducer services Our introducer services help you to offer a wider range of benefits by providing advice to your clients in areas which are outside your normal spectrum of expertise. This includes: Mortgages General insurance Protection Pension transfers Annuities Equity release All in all, our introducer services enable you to receive a share of the remuneration and boost your earnings, whilst having no compliance involvement. Most of all, your clients get a great service and you retain client ownership.

We are here to help add value to your business and help ensure you make the most of your membership. Your Account Manager will enable this to happen, and our regular programme of events across the country bring you leading industry experts covering a wide range of different themes. Marketing support As your partner for prosperity, we want to bring you cost- effective marketing solutions to give a professional look for your brand and help you generate more business. Our marketing support package is designed to do all this, by bringing you a whole range of support such as newsletters, leaflets, brochures, adverts etc. across a wide range of themes. We streamline compliance processes by pre-approving most of the marketing support that’s available. In the majority of cases, we will simply add your logo and contact details to the marketing materials, and then you can start to use them straight away. And, if you need any help or advice, you can speak to our marketing team who will be more than happy to help you. Practice Buyout Scheme Tenet’s practice buyout scheme offers its network member firms an exit strategy for retirement, with peace of mind regarding the continuity of advice standards for clients under the Tenet umbrella. Deals can range from smaller client bank acquisitions to larger company buyouts.


If you are looking to join a modern day network that can help you go places, then you need look no further than TenetConnect. But don’t just take our word for this, here is what some advisers say about their experience of working with Tenet. Having formerly been a member of the largest network where I’d slowly felt myself being suffocated by box ticking corporate drones, joining Tenet has given this Chartered Financial Planner a new lease of life. A quality network, staffed by real people and led by a management team with a clear vision for the future of Independent Financial Advice, which no matter what other networks might say, is still the gold standard of advice for most clients. Andrew Dawson APFS, Coast to Coast Financial Planning As my company is a member of Tenet, I have found that there is always a suitably qualified person available who is willing to share their expertise and spend time to help me to develop the areas that are important to me. I feel that, in an uncertain world, it is vital to move forward with confidence YOUR PARTNER FOR PROSPERITY IT’S WHAT MAKES US STAND OUT FROM THE CROWD

and Tenet helps me and my company to do this. Paul Beeson, Imperial Financial Planning

I have always been impressed with the support from Tenet, especially Janine Barnett who is always helpful and supportive regarding any issues and always keeps us informed of training courses and any local seminars which may be relevant. The compliance team are also very approachable if you have any potential concerns, dealing with things efficiently and quickly.

Tenet is robust and moving with the times. John Dixon, J D Financial Management

I am delighted I joined Tenet. I am now able to advise clients on those specialist areas which require expert support, which has enabled me to grow my business to substantially increase my income. I find having direct access to Tenet’s friendly and helpful support teams really useful. I am able to speak directly to someone as and when I need to, whether it is about a particular file being checked, answering specialist technical questions or my personal adviser to resolve an issue on my behalf. I would happily recommend Tenet to any adviser who wants to be part of an established network which genuinely cares about adding value to your business. Susan Hill, Susan Hill Financial Planning For an informal chat and to find out more, please contact us. Call: 0800 085 0825 Visit: www.tenetconnect.co.uk Email: joinus@tenetgroup.co.uk


With TenetConnect you can have peace of mind and feel secure about the future


Join the ‘Best Network’ and UK’s No. 1 Financial Adviser.

For an informal chat and to find out more, please contact us. Call: 0800 085 0825

Visit: www.tenetconnect.co.uk Email: joinus@tenetgroup.co.uk

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