What you will bring to the role?
You will have: • Significant experience of working in a leadership role in a similar customer service and/or facilities management environment; • A proven ability to lead, manage and develop a large team effectively, creating an environment where colleagues are motivated and supported to achieve service/organisational goals; • An ability to formulate service team strategies, objectives, and plans in line with University strategy; • An openness to change, and be sufficiently experienced to be able to develop, lead and manage new initiatives and projects in order to improve service delivery; • Experience of monitoring and managing budgets; • Excellent analytical skills and a close attention to detail, with the ability to solve problems using own initiative; • Proven ability to work both independently and as a team member with diverse groups/ individuals and the ability to break down barriers by involving others in discussions and decision-making; • Excellent organisation skills with an ability to prioritise own and others workloads effectively, and to work under pressure; • Excellent interpersonal, communication and listening skills with the ability to develop positive working relationships and networks, and to negotiate and influence others; • Enthusiasm and a proven ability to provide a high quality service which meets the expectations of students, customers, and stakeholders; • Good computer / relevant IT systems skills (including at the very least a thorough and practical knowledge of the use of Microsoft Office applications including Outlook, Excel & Word). You may also have : • A degree level education or hold equivalent experience/qualifications; • Previous experience or knowledge of the Higher Education sector; • Knowledge of issues affecting students, for example mental health, debt, drug and alcohol use.
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