RESIDENTIAL SERVICES
Residential Services at the University of Leeds is one of UK’s largest and most successful higher education student accommodation services. The University’s Residential Service operates, manages and leases circa 9,000 student beds and generates an annual income of £50 million. The Service operates a quality management system (QMS) that complies with the requirements of ISO9001:2015 for the provision of accommodation to undergraduate and postgraduate students. Residence Life at the University of Leeds is about making student experience in halls the best it can be. The Residence Life Team works in partnership with Leeds University Union (LUU) to provide students with a calendar of events all year round. The dedicated team of Wardens and Subwardens are always on hand to provide support to students. Residential Services is seeking to appoint an Assistant Director who will play a key role in planning and delivering a strategy to provide high quality accommodation and an exceptional student/ customer experience. You will lead and develop the Residence Life & Accommodation team to manage marketing, applications and allocations, rent collection, communications with residents, student conduct, welfare and social events planning in Residences. This role will look at driving innovation and best practice to deliver a high-quality service. You will have exceptional management skills together with a proven track record of leadership in the student accommodation sector. You will have strong communication and interpersonal skills necessary to build effective working relationships. Demonstrable success in creating a culture of exceptional service delivery is essential. You will demonstrate a genuine commitment towards continual service improvement and devising innovative solutions, focused on enhancing the student experience. You will possess strong organisational, analytical and problem solving skills and have the ability to work pro-actively, using a high level of initiative.
Made with FlippingBook Publishing Software