“The Constellation Initiative paved the way for some very exciting improvements in our company and, most importantly, delivered real value to our customers. That’s what matters and, as we set our priorities and strategies to meet the growing demand for natural gas in our province, we will continue to seek ways to make customers’ lives easier.” — Ken From SaskEnergy President and CEO
AWARD-WINNING CUSTOMER CONNECT INITIATIVE
SaskEnergy is positioning itself for the future by making investments in its infrastructure, processes and people. One of these investments is the Customer Connect Constellation Initiative, which improved SaskEnergy’s ability to fulfill customer requests for natural gas service, from the initial project quote to the date the service is activated. As part of this initiative, SaskEnergy introduced an online tool for rural residential customers to apply and receive an estimate to install a new natural gas line on their property. SaskEnergy’s innovative approach to renewing its customer connect process was recognized with the Canadian Gas Association’s first-ever Michael Mulcahy Award for Excellence in Customer Care, Innovation and Service, as well as the Premier’s Award for Excellence in the Public Service.
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