2019-20 SaskEnergy Annual Report

Management’s Discussion and Analysis

services. Although SaskEnergy is maintaining a healthy workforce with minimal absenteeism, the presence of COVID-19 in the province has SaskEnergy restricting some customer-facing non-critical services in an effort to protect employees and the public. The execution of the pandemic plan has an undetermined impact on SaskEnergy’s scorecard targets and until the current Business Plan has been revised to reflect this impact, no forward looking scorecard targets are available. The following discussion outlines the Corporation’s

In 2019-20, CIC led a Key Performance Indicator Optimization project, in which a consultant reviewed SaskEnergy’s performance metrics for relevancy and industry comparability. The review concluded that SaskEnergy’s scorecard is well balanced and has strong alignment with its vision and objectives. The financial and operational measures are relevant for SaskEnergy’s lines of business and generally align with its peer group. Due to the uncertainty of the impact of the COVID-19 pandemic, SaskEnergy will not be providing forward looking targets in this report. SaskEnergy’s Pandemic Preparedness Plan focuses on promoting and maintaining the health and safety of the Corporation’s personnel and the public while maintaining its ability to deliver core

2019-20 performance relative to its strategic scorecard targets for the 12 months ending March 31, 2020, which are further defined in the Glossary of Key Success Measures.

Create customer value through safe, innovative energy solutions. Vision

Deliver natural gas in a safe, reliable, affordable way. Mission

BUSINESS PRIORITY AREAS

STRATEGIC MANDATES

1.1 1.2 1.3 1.4 2.1 2.2 2.3 2.4 3.1 3.2 3.3 3.4 4.1 4.2 4.3 4.4

Leadership

ONE COMPANY, ONE TEAM

Employee Experience Strategic Workforce Enterprise Alignment

Safety

INDUSTRY LEADER

Leading Practice Alignment Enterprise Risk Management

Financial Strength

Rates Management

FUEL OF CHOICE

Core Growth

Environmental Sustainability

Stakeholder Relations

Business Process Improvement

BUSINESS & TECHNOLOGY OPTIMIZATION

Leveraging Information

Business-Driven Technology Management

Digital Business

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