they end up catching the cost later down the line in replacements or remedial actions. Customers like the SIEGENIA TBT solutions and wanted products of that quality that would work for casements and residential doors so that they could source a full suite of hardware from one manufacturer.” “Our service and support are always commented on, but customers wanted our range extended past the 7% of the market in which we have historically operated. They told us that if they had a partner on open-out solutions that mirrored their partnership with us on TBT then their businesses would benefit.”
required. The aim is to fuse the quality and rigour of the German group product development and strategy with localised design and service.” “It is well known that SIEGENIA is renowned for the technical qualities of its products, and in the UK, its reputation benefits further from the support of a team of extremely knowledgeable and experienced staff. They provide high levels of communication with the customer, creating an environment where the
customer can
rely on them for honest, transparent answers regardless of
the issue.” “It is one of the key features of my business philosophy that I place great importance on ownership at all levels, so each member of staff sees that their involvement adds value to every action SIEGENIA UK takes as a business. This increases performance, our work ethic increases as our employees want to succeed and it becomes more than a 9-5 job. Everyone wants to succeed as it feels personal, so our staff always go above and beyond. If you would like more information about SIEGENIA’s new range of casement hardware designed specifically for the UK market email info- uk@siegenia.com or if you are an existing user of SIEGENIA products, please contact your distributor. Alternatively, SIEGENIA has an exhibition stand at the Glazing Summit on the 8th October where staff will be happy to talk to visitors about the new product range.
So, is this first regionally designed range the start of a move away from the philosophy of the German based parent group? Not a bit of it says Ryan: “Germany are at the forefront of design on all our core products and set the philosophy for the company as a whole. In addition to the technical expertise of the company there is also a 360-degree focus on service, looking at benefits and added value for customers at every level of the chain, and also, sustainability, whether of sourcing, stockholding or the creation of long-lasting future- proof solutions”. “The new UK approach compliments this by offering a suite of products for different opening types while minimising the number of parts
Made with FlippingBook Ebook Creator