TROUBLESHOOTING
Please pay attention to all applicable safety warnings when referring to the sections cited below. If the machine stops operating correctly, check the following possible problems before requesting service. You can solve most problems by yourself. If you need additional help, the Brother Solutions Center offers the latest FAQs and troubleshooting tips. Visit us at “ http://s.brother/cpoac/ ”. If the problem persists, contact the retailer who sold you this machine or the nearest authorized service center. For wireless network troubleshooting, refer to “Wireless Network Setup Guide”.
Power Supply
Symptom
Possible Causes (or Results) The AC power cord is not correctly connected to the machine.
Solutions
Reference
Check that the power cord is connected to the electrical outlet.
The machine cannot be turned on.
page 8
Mat
Symptom
Possible Causes (or Results)
Solutions
Reference
Insert the mat so that it is placed under the feed rollers on the left and right sides of the feed slot. Lightly insert the mat into the feed slot, and then press the “Feed” button.
When the mat was inserted, it was not placed under the feed rollers. The mat was not loaded using the “Feed” button. The feed roller is not positioned correctly.
5
page 26
The mat cannot be inserted.
page 26
Adjust the position of the feed roller.
page 94
The shaft is released.
Lock the shaft.
page 94
The dotted marks on the part of the mat that is inserted are dirty. The dotted marks on the part of the mat that is inserted are hidden by material that was attached. The mat was inserted so that the side with the material attached is facing down. The mat was inserted in the wrong direction.
Clean the dotted marks on the mat and their surrounding area. Attach the material while keeping it within the adhesive area of the mat.
page 89
page 16
Insert the mat so that the side with the material attached is facing up.
page 26
The mat cannot be recognized.
Insert the mat in the correct direction.
page 26
Clean the scanner glass inside the machine. Replace the mat with one designed specifically for this machine. Press the “Feed” button to feed out the mat, and then re-insert it straight in.
The scanner glass is dirty.
page 91
A mat designed specifically for this machine is not used. The mat was inserted into the feed slot at an angle.
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page 26 page 27
The corners of the mat are deformed (bent).
Replace the mat with a new one.
page 87
The mat is fed in at an angle.
page 7 page 9
The rear tray is not pulled out.
Pull out the rear tray.
The feed roller is not positioned correctly. The material extends from the adhesive area of the mat. The mat’s adhesive strength has decreased. The material to be cut/drawn or original to be scanned is jammed in the feeding mechanism in the machine.
Adjust the position of the feed roller.
page 94
Attach the material while keeping it within the adhesive area of the mat.
The material to be cut/ drawn or original to be scanned cannot be attached to the mat.
page 16
Replace the mat with a new one.
page 87
Press the “Feed” button while the mat is being inserted to feed it out. If the mat does not feed out, turn off the machine, and then carefully pull out the mat.
The mat cannot be fed out.
page 27
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