Symptom
The mat is not level due to the weight of the material. The mat’s adhesive strength has decreased. Possible Causes (or Results)
Solutions
Reference
With your hands, hold the mat level when inserting it.
page 26
When the mat is inserted, the attached material peels off.
Replace the mat with a new one.
page 87
Paper/Fabric Jam
Symptom
Possible Causes (or Results)
Solutions
Reference
Maintain space around the slot at the back of the machine so that the mat can be fed out.
There is an obstruction around the slot at the back of the machine. The surface where the machine is installed is uneven. The mat’s adhesive strength has decreased, or the material is not secured.
page 7
The mat cannot be fed.
Place the machine on a flat, even surface.
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Press the “Feed” button to feed out the mat, and then replace the mat with a new one. Press the “Feed” button to feed out the mat, and then attach the material while keeping it within the adhesive area of the mat. Press the “Feed” button to feed out the mat, raise the scanner lever, and then correctly insert the mat. Press the “Feed” button to feed out the mat, and then change the material to a thin one. Press the “Pause/Stop” button to stop the operation. Follow the instructions on the screen, and press the “Feed” button to feed out the mat. If the mat does not feed out, turn off the machine, remove the holder, and then manually feed out the mat. After feeding out the mat, replace it with a new one or attach the material while keeping it within the adhesive area of the mat. Pull out the rear tray, and then insert the mat.
page 27 page 87
The material extends from the adhesive area of the mat.
page 16 page 27
The mat or the material catches on a feed roller when the mat is being inserted.
page 7 page 9 page 27
The thickness of the material exceeds the maximum limit.
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The mat or the material catches on a feed roller during cutting/drawing/ scanning. The mat is fed in at an angle and is not fed during cutting/drawing/ scanning. The material to be cut/ drawn or original to be scanned peels off during cutting/drawing/ scanning.
- The mat’s adhesive strength has decreased, or the material is not secured. - The material extends from the adhesive area of the mat. - The rear tray is not pulled out.
page 7 page 9 page 16 page 27 page 87
Cutting
Symptom
Possible Causes (or Results) Dust or lint has accumulated in the holder.
Solutions
Reference
Clean the holder.
page 89
The material being cut catches on the tip of the cutting blade.
The blade is worn.
Replace the blade with a new one. Replace the material with one compatible with this machine. Follow the instructions in the message that appears in the screen. Touch the “OK” key to move the carriage to its initial position. Load the mat and perform the operation again.
page 87
The material being cut is incompatible with this machine.
page 14
For safety, the machine stops operating if the panel is touched while cutting.
The machine stopped while an operation is being performed.
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