Wavestone Contract Diagnostic

Diagnostic Assessment of Outsourced Service Rates for Contracted Functions

Redacted Sample March 2020

DIAGNOSTIC ASSESSMENT OF BILLING RATES

Key Takeaways billing rates in USA as well as in India are significantly higher than typical for all --- functions (--- and ---, --- ---, and --- and ---) • No billing rate is within +/- 10% of typical market pricing • 1 billing rate is 10%-25% higher than typical market pricing • 5 billing rates are 25%-50% higher than typical market pricing • 9 billing rates are 50%-100% higher than typical market pricing • 2 billing rates are higher than typical market pricing by >100%

2020 Rates (US$ per Hour)

Diagnostic Assessment (refer Legend for details)

Function

Role

USA

India

USA

India

$rate

Digital --- Consultant

Not Applicable

Not Applicable

---

$rate

Digital --- Analyst

$rate

$rate

-- Manager / Analytics Manager

$rate

$rate

-- Lead / Analytics Reporting Lead

--- Operations

$rate

$rate

-- Production Specialist / Analytics Specialist

$rate

$rate

-- -- Analyst / -- Sr Analyst

$rate

$rate

--Analyst / -- Analyst

$rate

Sr. --Manager / -- Manager / -- Manager

$rate

-- Project Manager / -- Lead

-- Production and Technical Services

Not Applicable

Not Applicable

$rate

-- Lead / -- Lead / -- Manager

$rate

Sr -- Analyst

$rate

-- Analyst / QA Analyst

LEGEND (% variation of rates from typical market rates)

Within +/- 10% of typical market pricing

Higher than typical market pricing 10%-25%

Higher than typical market pricing 25%-50%

Higher than typical market pricing 50%-100%

Higher than typical market pricing by >100%

© WAVESTONE

2

Cost & Run Optimization Services

Cost Reduction Potential

Wavestone Capabilities Help Enterprises Unlock Significant Process & Cost Improvement Benefits Our Cost and Run Transformation capabilities range from point solutions for quickly unlocking retained and outsourced costs to comprehensive

Application Rationalization

Business Process Transformation

60%

ERP Transformation

Renegotiate, Rescope, or Rebid Lifecycle

Redefine Service Delivery Model

VMO / Governance Execution

25-35%

Contract Health Checks

Sourcing Execution

Customer Service Digitization

Org. Structure

Cloud Readiness

Cloud Migration

10-15%

Comprehensive Assessments

Contract Pricing

Cloud Migration

assessments, sourcing lifecycle execution, and Service Model modernization programs

Portfolio rebalancing (Inhouse vs. Outsource)

Benchmarking

Retained Costs

Infrastructure Optimization

Bids

Infrastructure & Apps

Shared Services

Implementation Effort

12-18 months

16-20 weeks

3-4 weeks

6-8 weeks

/ Target positions for renegotiating, rebidding, or rescoping supplier contracts / Optimizing retained and captive run costs / Technical Debt Reduction across Infra, Apps, and Business Processes / Portfolio rebalancing (inhouse versus outsourced) / Evaluating alternate delivery models, automation solutions, and locations

Client Objectives Served

© WAVESTONE

4

150 N. Radnor Chester Road Suite A230, Radnor, PA 19087

+1 (610) 854-2700

www.wavestone.com

Page 1 Page 2 Page 3 Page 4 Page 5

www.wavestone.us

Made with FlippingBook HTML5