Proof of identification
Description of the item/contents
Item handover must be covered by CCTV and the acknowledgment form must be filled in and signed by the item owner. If the item was not collected by the owner within 24 hours, it must be handed over to mall management/security. An acknowledgment form must be filled in and signed by the security officer.
Unclaimed items and dangerous materials:
If the items found are of a dangerous nature (weapons, drugs, or unknown nature), immediately contact the mall security department and hand over the item. In this case, the Boutique team must ensure that the handover of items is happening in front of CCTV camera and an acknowledgement of receipt of items must be collected from the mall security department.
In all cases, the details need to be updated to retail management and Loss Prevention auditor.
14/04/2023
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