9. MANAGEMENT PROCEDURES
Ensure the proper procedures are followed for all IT systems and issues
Scope:
Related Documents:
9.1 – 9.13; 11.1 – 11.12
9.13 IT Troubleshooting
Purpose: At Bateel, we use various IT applications to manage the front of the house (FOH) and back of the house (BOH) transactions. The optimal usage of these facilities will help us achieve our business objectives.
Troubleshooting – IT contacts in UAE
Applications
Contact person
POS - LS retail
Sales related
Mr. Sandeep/Samuel
Navision
Inventory related
Mr. Sandeep/Samuel
Outlook
Mr. Sreejesh/Waseem
Infrastructure
Computer - CPU, all / scanner, monitor, POS keyboard
Mr. Sreejesh/ Waseem
Barcode scanner
Mr. Sreejesh/Waseem
Internet issues
Mr. Sreejesh/Waseem
Biometric finger tech
Mr. Rinas/Waseem
Telephone
Mr. Sreejesh/Waseem
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Internet usage: All Boutiques will have access to their Boutique specific company emails, the access will be authorized only to the Boutique Manager/in charge, and the usage should be restricted to official purposes only, such as sending reports and other official correspondence. The internet usage will always be monitored by the IT department and shall not be misused for downloading music, pictures or anything similar. However, staff are encouraged to use the internet for product-related research or similar that will help improve sales performance.
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