Placing a caller on hold:
Ask permission before placing the caller on hold, “May I please place you on hold?” .
Return to the caller within 30 seconds.
If the recipient is unavailable, offer to take a message.
If the recipient is busy or on another call, ask if the caller wants to continue waiting.
Offer to call back if necessary.
Thank the caller - "Thank you for waiting…"
Taking a message:
Ask for:
T he customer’s name
Company name (if applicable)
Phone number and reason for the call
Business Mobile Phone:
Every boutique has been provided with a mobile phone by the company.
First steps of setting up your device:
1. Charge the device to full.
2. Save the customer names along with the numbers from your database on your device.
3. Add contact details you may have from previous orders from your personal device.
4. Set your ring tone and notifications to a moderate level.
WhatsApp usage:
Communication over WhatsApp must be clear. Use professional greetings e.g., “Dear Khalid”
Use an introduction, “Hope you are doing well” , “Hope this email reach you well” , “Hope you are well” .
Practice good grammar.
Read the message twice before sending.
Pictures shared over WhatsApp must be clear and best quality only.
14/04/2023
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