5. BOUTIQUE OPENING AND CLOSING PROCEDURES
To help ensure smooth operations throughout the day and proper handovers between shifts.
Scope:
Related Documents:
5.2 – 5.4; Key Handover Form; Communication Book
5.2 Mid shift
Mid shift procedures:
All employees need to punch in by using the fingerprint machine. Errors need to be reported to Boutique manager/IT department
Attend the daily briefing arranged by manager/person in-charge
Grooming of all team members must be as per standard
Key handover form should be filled & signed if required
Check the communication book (any pending jobs that need to follow up from previous shift)
Inspect the Boutique FOH and BOH cleanliness and standards
Check the window display
It is mandatory that the till handover is done in the presence of one staff from the morning shift and one staff from the mid shift, it must be done as per the SOP no. 11 and sign it Print the X report, attach it to the handover form and check if the cash float and credit card are tally. In case of any discrepancies, report it immediately to the Boutique manager
14/04/2023
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