3. HOUSEKEEPING
Ensure all equipment and store issues, breakages, and damage are properly recorded and fixed
Scope:
Related Documents:
3.1 – 3.6; 7.1 – 7.4; 8.1 – 8.7
3.5 Maintenance reporting
Purpose:
To ensure a systematic process with the maintenance department on any repair/service requested by the Boutique. All maintenance requests from a Boutique should be raised first through helpdesk the software “MYBOS”, which will allow all the users (Boutique Managers) and maintenance team to track the request.
Procedure:
1. Each Boutique needs to have its own username and password.
2. Log in to the website: https://app.mybos.com/#/ and log in using the username and password. Under the dashboard, click on “MY INFO” on the left side and fill in the required information/details. 3. Click on “MAINTENANCE REQUEST” on the left side then click “NEW” on the top right and fill in your complaint.
4. Attach the photos of the complaint then click the “SUBMIT” button.
Important Note: Follow up 1 day after reporting the request in “MYBOS” if the maintenance team has not responded to the request yet.
Work permit:
It is the Boutique Manager ’ s responsibility to arrange the required work permit (mall or police permit) after coordinating with the maintenance department. All maintenance services should occur before or after Boutique trading hours, and in compliance with mall management/security policies. Important Note: A weekly report of all outstanding/pending maintenance must be sent to your Area or Operations Manager.
14/04/2023
Version 1
Page 1 of 1
Page 1Made with FlippingBook - Online magazine maker