2. CUSTOMER SERVICE
Scope:
Customer Service – Discount Policy
Related Documents:
2.1 – 2.11
2.9 Discount Policy
Discounts are applicable to:
Corporate customers
Regular customers
Bulk or high-volume purchases
B2B customers
Corporate discount
Discounts can be given to bulk/corporate customers as per the scheme below:
Value of Goods
Discount %
AED 5,000
5%
AED 10,001 – 20,000 AED 20,001 - 30,000 AED 30,001 – Above
10% 15% 20%
Regular customer discount policy: If a single purchase by a regular customer does not approach any of the above-mentioned sums, but his/her accumulated purchases during the current year fall into any of the brackets, the discount will be automatically calculated by the system. After customer account creation, all the respective discounts need to be processed as per the customer account. Walk-in customer account will be active and be shown in the POS customer list if they have an active purchase since account creation. If the customer did not make any purchases for a period of 36 months from the date of account creation, the account will be automatically removed from the system.
The discount option needs to be applied after entering all the contact details in the system.
14/04/2023
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