1. To void an individual sales line, select the sales line and click on the void line button from the sales menu.
2. Void transactions are related to suspended transaction only and it requires justification.
Refund process:
Cash transaction amount can be refunded immediately if the above standard guidelines are applicable. Credit card items purchased by credit/debit card can be voided on the same day before the credit card terminal settlement has been done. If the settlement has been done for the day, credit card slips, and customer details need to be sent to the Finance Team to process the refund from the respective banks (7 to 14 days for processing).
Refund
To refund a sale or part of a sale if the receipt number is known by retrieving the transaction:
1. Click on the “return with customer receipt button” from the sales r eturn button on the main menu.
2. This action displays posted transactions in the system with valid receipt no.
3. Mark the receipt you want to refund.
4. The item lines for the marked transaction/receipt are displayed in a new window.
5. Mark the item line that is going to be refunded and then select it by clicking on the select button and select the lines one by one. If the refund is for all the items mentioned on the receipt, select all the lines of the receipt. 6. Then click the process return button. The process return button finishes this procedure and the system returns to normal sales mode. The system imports the selected lines to the sale along with any discounts or promotions applied earlier.
Return items (exchange)
Important Note:
14/04/2023
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