Return sale is required if the transaction was closed and the customer would like to change the order. Return items can be processed only if the customer did not leave the Boutique with Bateel products. If the customer left the Boutique and then returns later for an exchange, this transaction must be approved by the Operations Manager .
Sales returns will always be followed by a new purchase.
Return (exchange) process:
1. Select the “sales return” icon in the POS.
2. Select “return with customer receipt”.
3. This action displays posted transactions in the system with valid receipt no.
4. Mark the receipt you want to return.
5. The item lines for the marked transaction/receipt are displayed in a new window.
6. Mark the item line that is going to be returned and then select it by clicking on the select button and select the lines one by one. If the return is for all the items mentioned on the receipt, select all the lines of the receipt. 7. Then click the process return button. The process return button finishes this procedure and the system returns to normal sales mode.
Important Note:
After the refund/return transactions, the Boutique Manager needs to send an email to Loss Prevention and the Operations Manager with the proper documentation and reasons of return/refund.
They need to attach the original invoice, along with the refunded/returned transactions.
In case of sale return, the repurchase transaction needs to be attached to the email as well.
Any return/refund that was not reported in the same day will lead to disciplinary action.
Return and refund transactions need to be processed immediately and the timing should match with the original invoice timing for the return.
Any delay needs to be justified by an email mentioning the reasons for the delay.
14/04/2023
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