Advanced Equipment Sales (CONT’D FROM PAGE 22)
on that and run three or four balers just for the purpose of great segregation when they have a particularly high value of material they want to recover.” Jeff said that TAVO Packaging, which produces three grades of paper bales sold to recyclers, is a good example of great segregation. “Fiber prices go up and down, but if you handle it right, you’re always going to come out on the plus side with it,” Jill said. “And having that automation in place, having clean run- ning systems in place, that’s where we help our customers complete that piece of their production because they real- ly can’t run without dealing with the scrap. If you can turn that scrap into a valuable commodity — all the better. Extra revenue in your pocket.”
From left, Jeff Dietterich, President, and Jeffrey Burnley, Vice President of Operations.
AES gets to know its customers extreme- ly well; that’s because their relationship is ongoing. They provide preventive mainte- nance services to keep balers up and run- ning and they operate a 24/7 emergency hotline so that resources can be deployed to them as soon as possible if something goes wrong. “That’s really a big part of our business — supporting that customer from the time we do that installation and throughout the service life of the equipment,” Jill said. “We really pride ourselves on having that holistic relationship with that customer. We want them for life, and we want to take care of them. Our sales engineers keep in con- tact with that customer to make sure that we can help and support them throughout. They have questions, they call us.” Each box company is unique and that’s how AES treats them. “Every one of them is different. They’re all customized, their equipment and their production and their products and those nuances are important to get right,” she said. Jill’s role at the company spans multiple departments from marketing director and process improvements to insurance and contracts. Jeff said that one of Jill’s most im- portant contributions in the past five years has been integrating Salesforce customer management software into their operations and automated accounting software for better real-time information to gauge com- pany performance in the field. “We need to be able to react in real-time to control costs and to catch potential prob- lems early in the process. We’re big on
WHERE PERFECTION MEETS PACKAGING
CONTACT US
Customized Formulations Maintenance-Free Clean Running Adhesives High Green Tack Ensuring Perfect Boxes Highly Competitive Pricing
+1-973-225-1070 www.baker-titan.com info@bakertitan.com
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September 9, 2024
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