In some cases, when all Sales Associates are busy attending to customers, new customers who enter the Boutique must be acknowledged with a smile and by establishing eye contact. Without disturbing your current customer, you shall advise the waiting customer as follows:
Suggested customer service lines:
“I will be with you in a moment”
“Sorry to keep you waiting, I will be with you in a minute”
“I will be with you in a few minutes . W ould you like to try something while you are waiting?”
The waiting customer should then be assisted first and should be greeted by the sales associate.
Suggested customer service lines:
“Thank you for waiting, how may I assist you?”
“Sorry for keeping you waiting, how may I assist you?”
The Sales Associate should assess the customer ’s needs by asking open-ended questions, avoiding questions that will end the conversation.
Suggested customer service lines:
TED - Questioning Technique
Tell me
“Are you looking for a gift for someone or yourself today?”
“ Is this your fir st time in Bateel?”
Explain to me
“What occasion is the gift for?”
“Who is the gift for , tell me a bit about them?”
Describe and demonstrate
“Please allow me to show you some of the unique products we have.”
“ Are these gift options in line with what you are looking for? Is there anything that catches your eye? ”
“Let me explain why our dates/chocolates are the finest…”
21/11/2023
Version 1
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