To describe our products, remember the 3 steps: Name, Description, Taste: 1. Mention the name of the product:
“This is our ‘ Cheesecake coated in Milk Chocolate. ’”
2. Explain the details of the product:
“It is a milk chocolate with a white chocolate and yoghurt ganache filling, topped with raspberry jelly.”
3. Elaborate on the taste:
“It has a rich and fruity flavour . ”
Active listening
Listen carefully to the customer’s requirements by maintaining eye contact and nodding affirmatively when they are talking.
Make sure to repeat the customer ’s request to avoid any misunderstanding.
Suggested customer service lines:
“Let me repeat your order, you would like to have our Cassandra ballotin 250g filled with an assortment of filled dates. ” “ Just to confirm, I will prepare the Cassandra rectangular small box with two pieces each of Khidri caramelized pecan, Kholas with almond, Sagai with pistachio and plain Wanan.”
Order preparation
While preparing the order for new customers, politely advise how long it will take and offer different options while he waits like a sample, café voucher, call when it is ready, delivery, etc.
Suggested customer service lines:
If a customised order requires more time than expected, make sure you inform the customer how long it will take for the order to be prepared. If the order takes more than 5 minutes, offer different options to avoid the customer wait. “While I am preparing your gift box, could you please fill out our customer contact card so we can call you when your order is ready ?” “ Would you like us to arrange delivery? “ It will take approximately 30 minutes to prepare the tray, would it be fine for you to come back later? We are happy to offer you a coffee in our Café Bateel, located on the ground floor, next to the waterfall. If you like, we can give you a call once your order is ready.”
21/11/2023
Version 1
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