“ Would you like to leave your contact number with us so we can call you when the tray/gift box is ready?” Do not forget to present the ready gift box / tray to the customer once he / she confirms you can proceed to with the wrapping.
Suggested customer service lines:
“Please let me know if this is good for you. Will you require anything else?”
Make sure to inform the client about the proper storage conditions.
“Please store the gourmet chocolates/biscuits at 14 degrees Celsius in a dark and dry place . ”
Important Note: Introduce the recently launch products by offer a sample. If a customer purchased dates, offer our gourmet chocolates or biscuits as an addition.
Suggested customer service lines:
“We have just launched our seasonal truffles. Would you like to try one ?”
“Would you like to try one of our gourmet pralines?
“We have recently introduced a fantastic new range of origin chocolates. Would you like to try one?” “Have you tried our Royal Date Chocolates before?” … if answer is no: “ May I offer you one to try ?”
Payment
Accompany the customer to the cash till, count the number of items selected in front of the customer and confirm the items Make sure to enter every item in the POS system and place them gently in a Bateel bag. Make sure to use an appropriately sized Bateel bag for the number of items or as per the size of the product. If the customer is purchasing multiple gift boxes, ask if more than one paper bag is required. If the customer claims a discount (e.g., Esaad, Fazaa, Emirates Platinum, etc.), the customer must present the actual card or application. The sales associate must take the customer details (card number, expiry, name, contact number and signature) After billing all the items in the POS system, collect all the required customer data for the POS, and inform the customer of the total bill amount. Ask them for the method of payment, and avoid highlighting the discount as it’s already been mentioned.
21/11/2023
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